At a Glance
- Tasks: Support gifts in Wills enquirers and enhance their experience with our organisation.
- Company: Join Arthritis UK, a passionate team dedicated to a future free from arthritis.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Hybrid working model with a supportive and inclusive environment.
- Why this job: Make a real difference by helping secure vital funding for arthritis research.
- Qualifications: Experience in relationship management and project execution is essential.
The predicted salary is between 30000 - 40000 € per year.
Location (UK): Office Hybrid* - London / Sheffield
Hours: Full-time, 35 hours per week (Part-time 28 hours plus considered)
Benefits: Read more about this on our profile page
Travel: Travel to London or Sheffield offices on a monthly/bi-monthly basis
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis. We are looking for a Gifts in Wills Officer to join our team to support with the stewardship and retention of our gifts in Wills enquirers and pledgers, and the further marketing of this important income stream. With gifts in Wills making up around 80% of our income it is crucial for our ability to move towards a future free from arthritis, and this role plays a key part in making sure our pledgers have a brilliant experience with us and understand the impact that their incredible gift will have for people with arthritis.
As part of the gifts in Wills team you will sit within the wider Public Fundraising department, a collection of teams who are curious, collaborative and ambitious in our work to grow our income and impact.
About the role
Recently shortlisted for the Excellence in Stewardship Legacy Giving Award, the gifts in Wills team put our supporters at the heart of everything they do. This role is a varied one that collaborates with colleagues and supporters daily. That could be working with our innovation team to maximise marketing opportunities to our Inspire product members, ensuring our website content is a powerful call to action, or working with our supporter journey team to plan an exceptional welcome journey for new gifts in Wills enquirers. You will also be a key point of contact for our supporters, stewarding one-on-one via email, phone or in person, and also working on mass impact communications to retain their support. Since we rebranded to Arthritis UK in October 2025, we have seen a big rise in potential supporters, and you will play a key part in delivering a brilliant experience to them.
About you
If your knowledge, skills and experience include the following then we'd love to hear from you:
- Experience of building excellent relationships with a wide range of customers or supporters, across different channels and face to face, anticipating their needs and creating a high-quality supporter experience.
- Experience of project management, developing and executing plans and projects within budget and on time.
- Experience of working in Legacy fundraising/marketing, with an understanding of the audience's needs.
- Excellent relationship management skills - passionate about people, strong listening skills, able to demonstrate empathy and emotional intelligence.
- A proactive and solution-focussed approach.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Locations
Gifts in Wills Officer in Barbican, London, Sheffield employer: Arthritis UK
Join a dynamic and passionate team at Arthritis UK, where your role as a Gifts in Wills Officer will directly contribute to a future free from arthritis. With a strong focus on employee growth, a collaborative work culture, and the flexibility of hybrid working arrangements, we offer a supportive environment that values your skills and dedication. Enjoy the unique opportunity to make a meaningful impact while being part of an organisation that prioritises the well-being of its employees and supporters alike.
StudySmarter Expert Advice🤫
We think this is how you could land Gifts in Wills Officer in Barbican, London, Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand how your role as a Gifts in Wills Officer fits into their goals. This will help you show your passion and commitment during the interview.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the role and how your skills align with their needs. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Arthritis UK.
We think you need these skills to ace Gifts in Wills Officer in Barbican, London, Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Gifts in Wills Officer role. Highlight your experience in relationship management and project execution, as these are key to what we’re looking for!
Show Your Passion:We want to see your enthusiasm for making a difference! Share why you’re passionate about legacy fundraising and how you can contribute to our mission of a future free from arthritis.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see how you fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Arthritis UK
✨Know Your Stuff
Make sure you understand the role of a Gifts in Wills Officer and the impact of legacy giving. Familiarise yourself with the organisation's mission and recent achievements, like the Excellence in Stewardship Legacy Giving Award. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Relationship Skills
Since this role is all about building relationships, be ready to share specific examples of how you've successfully managed supporter or customer relationships in the past. Highlight your listening skills and empathy, as these are crucial for creating a high-quality supporter experience.
✨Project Management Prowess
Prepare to discuss your project management experience. Think of instances where you've developed and executed plans on time and within budget. This will demonstrate your ability to handle the varied tasks that come with the role and your proactive approach to problem-solving.
✨Ask Thoughtful Questions
At the end of the interview, have some insightful questions ready. Ask about the team dynamics, how they measure success in the Gifts in Wills team, or what challenges they currently face. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
