IT Support Specialist in Birmingham

General maintenance of workstation equipment, end user support, and systems maintenance to include various end-user services, computing devices, software, and peripherals.

Tasks And Responsibilities

• Level 1 support for all hardware and software related problems including troubleshooting and resolution
• Monitor and process tickets/incidents
• Act as central point of contact as part of end user support
• Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems
• Maintain, configure, install, and monitor printers including centralized management software
• Perform equipment install-move-add-change operational processes as needed by the businesses
• Analyse and recommend new technology, upgrades, and services for end users
• Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including preparation and implementation of IT relocations
• Handle incoming support requests via phone, ticket system, and other channels as needed
• Participate in various IT and business projects
• Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable
• IT support for warehouse management (scanner and printers), where applicable
• Responsible for telephone and network socket patch management, where applicable
• Participation in the continuous improvement of existing and new helpdesk processes
• Collection and administration of documentation

Education And Professional Experience

• 2+ years of help desk and/or IT field technician experience in support of a medium-size business (250 users or more) required
• Successfully completed relevant vocational training in the IT sector (e.g., IT Specialist, System Electronics Technician) or a comparable qualification

General Requirements

• Excellent written and verbal English with the ability to communicate effectively with technical and non-technical stakeholders
• Self-starter with a problem-solving mindset to identify and solve technical issues
• Ability to work independently and within a team environment
• Conscientious with strong attention to detail
• Professional demeanor with a focus on providing excellent customer service
• Ability to compliantly follow procedures, standards and learn new tasks
• Good time-management and organization skills with the ability to meet competing deadlines and demands

Specific Requirements

• Broad experience working in a diverse IT support environment
• Extensive knowledge of PC hardware and very good knowledge of the Microsoft Windows operating system
• Very good knowledge of Microsoft Office applications
• Work confidently with telecommunications technologies
• Basic knowledge of ADS and Group Policy
• Basic experience with network protocols (e.g., LAN, WAN)
• Good knowledge in dealing with software distribution tools (e.g., MECM, Intune)
• Participation in the continuous improvement of new and existing helpdesk processes
• Ensure proper documentation
• Foundational ITIL knowledge is preferred
• Flexibility and willingness to occasionally work outside regular office hours to support business needs

Working Arrangements

This is a full-time position (40 hours per week) Monday to Friday. Flexibility is required. Hybrid working arrangement available.

Travel Activity

This role involves some business travel between the two Arthrex sites (Sheffield and Solihull).

Compensation And Benefits

Competitive salary based on level of experience. 25 days annual leave plus 8 Bank Holidays (pro rata), contributory pension scheme, medical cash back plan, group income protection and life assurance.

EEO Statement

All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.