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- Tasks: Lead the EMEA Helpdesk team and enhance IT support services.
- Company: Join a fast-growing medical device company with a vibrant culture.
- Benefits: Competitive salary, generous leave, private medical insurance, and gym discounts.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in IT support and proven leadership abilities required.
- Other info: Opportunity for international travel and career growth in a dynamic environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Arthrex is a fast‑growing medical device company in the healthcare sector, specialising in Sports Medicine while expanding into Arthroplasty, Spine, Extremities & Trauma, Biologics, and Theatre Capital. Our culture encourages enjoying what we do, delivering exceptional work, thriving on teamwork and trust, making a positive impact, and never stopping learning.
Main Objective
The Supervisor will be responsible for organising and managing the EMEA Helpdesk team, ensuring the effective processing and resolution of all IT tickets. A key focus will be on continuously enhancing end‑user services, driving improvements that strengthen support delivery and overall customer satisfaction.
Essential Duties and Responsibilities
- Provide technical and disciplinary leadership, guiding and developing the EMEA Helpdesk team.
- Act as the primary point of contact for employees on‑site, off‑site, and across EMEA subsidiaries.
- Ensure uninterrupted delivery of end‑user services in cooperation with the team.
- Oversee installation and maintenance of end‑user hardware and software, workstation setups and moves, mobile device administration, and network/telephony connections—delegating tasks appropriately.
- Ensure all incoming IT tickets are processed and resolved by the appropriate specialist departments.
- Collaborate globally with colleagues in AMERICAS, LATAM, and APAC to introduce and implement unified standards.
- Analyse, report on, and optimise helpdesk/service desk processes, recommending improvements where needed.
- Prepare, update, and present regular status reports.
- Participate in and lead IT infrastructure projects as required.
Education and Experience
- Successfully completed vocational training in IT (e.g., IT Specialist) or a degree in computer science, software engineering, or a related field, or an equivalent qualification.
- Several years of professional experience in Information Technology, ideally within Helpdesk or Support functions.
- Proven leadership experience over several years, demonstrating the ability to manage and develop teams effectively.
- Experience working with overseas subsidiaries, particularly within EMEA regions, and collaborating across international teams.
Knowledge and Skill Requirements
- Strong leadership skills with the ability to guide and motivate teams effectively.
- Excellent English communication skills, both spoken and written.
- High sense of responsibility, commitment, and flexibility in managing tasks and priorities.
- Problem‑solving mindset combined with a service‑oriented approach to support delivery.
- Team‑focused attitude with a willingness to adapt and familiarise oneself with new areas of responsibility.
- Solid technical knowledge of operating systems, end‑user hardware, and software applications.
- Assertiveness in decision‑making and stakeholder engagement.
Technical Expertise & Requirements
- Solid knowledge of IT infrastructure, including software deployment, Active Directory, end‑user hardware and software, and network technologies.
- Strong understanding of ITIL practices, particularly in incident, problem, and change management.
- Experience with MCITP certification is considered an advantage.
- Flexibility and willingness to occasionally work outside regular office hours to support the Helpdesk team’s daily operations.
Working Arrangements
- Full-time Monday to Friday (40 hours/week), weekend work on occasion.
- Based in Sheffield Head Office with 30% international travel.
Compensation and Benefits
- Competitive salary and commission package based on level of experience and recognising your success.
- 25 days annual leave plus 8 Bank Holidays, Contributory Pension scheme, Private Medical Insurance, Life Assurance, Company Car, Gym Discounts and full job specific training provided.
All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.
Seniority level: Mid‑Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Medical Device, IT Services, and IT Consulting
Regional IT Support Team Leader (EMEA) in Sheffield employer: Arthrex UK
Contact Detail:
Arthrex UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional IT Support Team Leader (EMEA) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight times you've successfully managed a team or improved processes. This will resonate well with employers looking for a Supervisor Helpdesk.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Regional IT Support Team Leader (EMEA) in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and technical expertise in IT support, as these are key for the Regional IT Support Team Leader role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this position and how you can contribute to our team. Share specific examples of how you've improved support delivery or enhanced customer satisfaction in previous roles.
Showcase Your Team Spirit: Since teamwork is a big part of our culture, make sure to mention any collaborative projects you've been involved in. We love seeing candidates who thrive in a team-focused environment and can motivate others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Arthrex UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT infrastructure, software deployment, and end-user hardware. Be ready to discuss your experience with ITIL practices and how you've applied them in past roles.
✨Showcase Your Leadership Skills
As a potential team leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed and developed teams in the past, focusing on your approach to motivating and guiding others.
✨Understand the Company Culture
Familiarise yourself with Arthrex's values and culture. Be prepared to discuss how you align with their focus on teamwork, trust, and continuous learning. This will show that you're not just a fit for the role, but also for the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and service-oriented mindset. Think of specific scenarios where you've resolved IT issues or improved processes, and be ready to explain your thought process and outcomes.
