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- Tasks: Lead a team to resolve IT issues and enhance user services across EMEA.
- Company: Fast-growing medical device company with a focus on innovation.
- Benefits: Competitive salary, contributory pension scheme, and private medical insurance.
- Why this job: Join a dynamic team and make a difference in IT support for healthcare.
- Qualifications: Degree in IT and several years of relevant experience required.
- Other info: Opportunity for international travel and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing medical device company is seeking a Supervisor for its EMEA Helpdesk. This role involves managing a team, ensuring effective IT ticket resolution, and enhancing user services.
Required qualifications include a degree in IT and several years of relevant experience. The position offers competitive compensation along with benefits like a contributory pension scheme and private medical insurance. The Supervisor will also be based in Sheffield, with some international travel involved.
EMEA Helpdesk Lead — IT Support & Service Delivery in Sheffield employer: Arthrex UK
Contact Detail:
Arthrex UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Helpdesk Lead — IT Support & Service Delivery in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at medical device companies. A friendly chat can sometimes lead to a referral, which is gold in the job market.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their products and services, and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Showcase your leadership skills! As a potential Supervisor, be ready to discuss your experience managing teams and resolving conflicts. Use specific examples to illustrate how you've enhanced user services in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace EMEA Helpdesk Lead — IT Support & Service Delivery in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and team management. We want to see how your skills align with the role of EMEA Helpdesk Lead, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-growing medical device company. Share specific examples of how you've enhanced user services or resolved IT issues in the past.
Showcase Your Leadership Skills: As a Supervisor, we need someone who can lead a team effectively. Highlight any previous leadership roles or experiences where you’ve successfully managed a team or improved service delivery. We love seeing how you can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Arthrex UK
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around helpdesk operations and ticket resolution processes. Familiarise yourself with common issues that users face and how to resolve them efficiently.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to manage a team effectively. Prepare examples of how you've led teams in the past, resolved conflicts, and improved service delivery. Highlight any experience with training or mentoring staff.
✨Understand the Company Culture
Research the medical device company and its values. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission. This shows you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for International Travel Questions
Since the role involves some international travel, be prepared to discuss your flexibility and any previous experience you have with travel for work. Highlight your adaptability and willingness to engage with diverse teams across different locations.
