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- Tasks: Manage reception services and create a welcoming environment for guests.
- Company: Join a vibrant hospitality team dedicated to exceptional guest experiences.
- Benefits: Competitive salary, generous leave, pension scheme, and medical cash back plan.
- Why this job: Be the friendly face of our company and make every guest feel valued.
- Qualifications: Customer service skills and a positive attitude; experience preferred but not essential.
- Other info: Flexible part-time hours with opportunities for growth in a dynamic environment.
The predicted salary is between 13 - 16 ÂŁ per hour.
We are seeking a dynamic individual to manage reception services and collaborate with our hospitality team to deliver an exceptional guest experience. This role is pivotal in maintaining outstanding levels of customer service across all areas. You will be the friendly, welcoming face of our company, ensuring every guest, visitor, and colleague feels valued and cared for, in line with our vision and values. A keen eye for detail, peripheral awareness, and a commitment to a 5‑star “customer experience” are essential. Professionalism and clear communication are key in all aspects of the operation, from food & beverage services to event coordination and collaboration with the wider client team.
Duties and Responsibilities
- Provide a first‑class professional front of house service, ensuring a warm and welcoming environment.
- Serve as the first point of contact for all customers, visitors, and staff.
- Issue visitor passes and ensure all guests, contractors, and staff are signed in and out efficiently.
- Respond promptly and professionally to internal and external telephone calls and emails.
- Maintain front of house facilities to a high standard.
- Collaborate with other team members to ensure the smooth day‑to‑day running of the facility.
- Assist with beverages during busy periods.
- Set up and refresh meeting rooms throughout the day across all three floors of the building, ensuring rooms are clean, stocked, and presentable with necessary supplies (e.g., water, notepads, pens, and AV equipment setup).
- Assist with the relocation of furniture (e.g., chairs, tables, presentation boards) according to each meeting’s specific setup plan.
General Requirements
- Front of house and reception experience preferred, but not essential.
- Proficiency in using Microsoft packages, including PowerPoint, Excel, and Word.
- Highly organised with the ability to multitask and work under pressure while maintaining a high level of accuracy and quality.
- Excellent team player.
- Maintain a smart appearance, pleasant manner, and confident people skills.
- Display a warm, approachable, and courteous manner to create a welcoming environment.
- Flexibility is key; the candidate must hold a full, clean driving licence and have access to their own vehicle.
Working Arrangements
25 hours per week, working Monday to Friday, alternate shifts each week, 8:00 – 13:00 and 12:30 – 17:30.
Compensation and Benefits
Competitive salary based on level of experience. 25 days annual leave plus 8 Bank Holidays (as well as buy and sell of 5 days per year), Contributory Pension scheme, Medical cash back plan, Group income protection and Life Assurance.
All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.
Receptionist/ Guest Services Assistant - Part Time employer: Arthrex UK
Contact Detail:
Arthrex UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/ Guest Services Assistant - Part Time
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your people skills! Since you'll be the friendly face of the company, role-play common scenarios with a friend. This will help you feel more confident when interacting with guests and colleagues.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you juggled multiple tasks successfully. This will show them you're organised and can handle the busy front-of-house environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Receptionist/ Guest Services Assistant - Part Time
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the friendly and welcoming side of you that aligns with our vision of delivering a 5-star customer experience.
Tailor Your Application: Make sure to tailor your application to highlight your relevant skills and experiences. Mention any front of house or reception experience you have, even if it's not extensive, and how it relates to the role.
Be Professional Yet Approachable: Remember, professionalism is key! Use clear and concise language in your application, but don’t be afraid to come across as approachable. We’re looking for someone who can create a warm environment for our guests.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Arthrex UK
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Understanding their approach to customer service will help you align your answers with what they’re looking for. This shows that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Receptionist/Guest Services Assistant, your ability to connect with people is crucial. Prepare examples from your past experiences where you’ve provided excellent customer service or resolved conflicts. This will demonstrate your capability to create a welcoming environment.
✨Practice Clear Communication
Since clear communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as professional and approachable.
✨Be Ready to Multitask
The job requires juggling various tasks, so be prepared to discuss how you manage multiple responsibilities. Think of specific instances where you successfully handled several duties at once, especially under pressure, to highlight your organisational skills.
