At a Glance
- Tasks: Lead and support the EMEA Helpdesk team, ensuring top-notch IT service delivery.
- Company: Join Arthrex, a fast-growing medical device company revolutionising sports medicine and more.
- Benefits: Enjoy competitive salary, 25 days leave, hybrid work, and a contributory pension scheme.
- Other info: Opportunity for international travel and excellent career growth in a collaborative culture.
- Why this job: Make a real impact in healthcare while thriving in a supportive and dynamic environment.
- Qualifications: Experience in IT support and leadership, with strong problem-solving skills.
The predicted salary is between 37800 - 46200 £ per year.
Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of Sports Medicine but busy disrupting multiple other areas including Extremities & Trauma, Biologics and Theatre Capital.
Our driving force for the organisation is clear and simple, and it is our culture that drives our success; Enjoy what you do, doing exceptional work; thrive on great teamwork and trust one another, make a positive impact on those around you; and never stop learning.
We are continuously growing, and we are always on the lookout for driven and positive people to join our team.
At Arthrex we are looking for that extra edge, a positive and never be defeated attitude, and a driving passion to succeed and bring that extra something to all that you do.
Although it is very hard to define, if you have it, you’ll know that this is you, as will we.
This is just the start of a great journey…we are continually growing and have new roles across the business that need passionate individuals to really drive them into life.
We are therefore seeking an experienced and enthusiastic IT Supervisor who will support and guide a team within the EMEA Helpdesk.
Job objectives
Organise and manage a team within the EMEA Helpdesk, ensuring full processing and resolution of IT tickers and continuously improving the end-user services.
Duties and Responsibilities
- Provide technical and disciplinary leadership and development for a team within the EMEA Helpdesk
- Serve as the point of contact for employees both on-site and off-site, as well as for subsidiaries in the EMEA region.
- Be responsible for the uninterrupted provision of end-user services in cooperation with the team.
- Oversee the installation of end-user hardware and software, the setup of in-house and remote workstations, workstation moves within the building, the administration and support of i Phones and i Pads, and the connection of network ports and telephones, respectively delegate these tasks to team members.
- Ensure all incoming IT tickets are fully processed and resolved by the appropriate specialist department.
- Collaborate on a global level (AMERICAS, LATAM and APAC) to introduce and implement global standards
- Analyze, report on and optimize helpdesk / service desk processes and recommend process improvements
- Prepare, update and present status reports.
- Participate in and lead various IT Infrastructure projects as needed.
Education and Professional Experience
- Successfully completed vocational training in IT (e. g., as an IT Specialist) or a degree in computer science, software engineering or a similar field, or an equivalent qualification
- Several years of professional experience in Information Technology, preferably in Helpdesk / Support
- Several years of leadership experience
- General Requirements
- Strong leadership skills
- Very good English skills, both spoken and written.
- Sense of responsibility, commitment and flexibility
- Problem- and service-oriented working approach
- Ability to work in a team and willingness to familiarize oneself with new task areas.
- Solid knowledge of operating systems and end-user hardware and software
- Specific Requirements
- Solid knowledge in IT Infrastructure, including software deployment, Active Directory, end-user hardware and software, and network technology.
- ITIL knowledge, particularly in incident, problem and change management.
- Experience with MCITP is an advantage.
- Willingness to occasionally work outside regular office hours to support the Helpdesk team in its day-to-day operations.
- Working Arrangements
Please note that this is a full-time position (40 hours per week) Monday to Friday. Flexibility is required. Hybrid working arrangement available.
This role involves some business travel between the two Arthrex sites (Sheffield and Solihull).
The role will also entail 30% international travel.
Compensation and benefits
Competitive salary based on level of experience. 25 days annual leave plus 8 Bank Holidays (pro rata), Contributory Pension scheme, medical cash back plan, Group income protection and Life Assurance.
All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.
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IT Supervisor EMEA in Sheffield employer: Arthrex UK
Arthrex UK is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee wellbeing and professional growth. With a commitment to teamwork and continuous learning, employees are empowered to thrive in their roles while enjoying competitive benefits such as a generous leave policy, private medical insurance, and opportunities for career advancement. Located in Sheffield and Solihull, this fast-growing medical device company provides a dynamic environment where passionate individuals can make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Supervisor EMEA in Sheffield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Arthrex UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Arthrex UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Arthrex UK!
✨Direct Apply to Arthrex UK
Let's not forget to apply directly through the Arthrex UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Supervisor EMEA in Sheffield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Arthrex UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Arthrex UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Arthrex UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
