IT Support Spec 2

We are a leading company in orthopedics, arthroscopy, sports medicine and orthobiologics, with more than 40 years of experience. We are looking for an energetic IT Support Specialist to provide end‑user support and systems maintenance for our global teams.

Job Objectives

• General maintenance of workstation equipment, end‑user support, and systems maintenance for computing devices, software and peripherals.

Tasks and Responsibilities

• Level 1 support for all hardware and software related problems, including troubleshooting and resolution.
• Monitor and process tickets/incidents.
• Act as central point of contact for end‑user support.
• Install, configure, administer and monitor end‑user devices such as workstations, laptops and other mobile devices with different operating systems.
• Maintain, configure, install and monitor printers, including centralized management software.
• Perform equipment install‑move‑add‑change operational processes as needed by the business.
• Analyze and recommend new technology, upgrades and services for end users.
• Plan, purchase, inventory and asset‑tag software, computer equipment and peripherals, including preparation and implementation of IT relocations.
• Handle incoming support requests via phone, ticket system and other channels.
• Participate in various IT and business projects.
• Manage and support mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
• Provide IT support for warehouse management (scanners and printers), where applicable.
• Responsible for telephone and network socket patch management, where applicable.
• Participate in the continuous improvement of existing and new helpdesk processes.
• Collect and administer documentation.

Education and Professional Experience

• 2+ years of helpdesk and/or IT field technician experience in support of a medium‑sized business (250 users or more).
• Successfully completed relevant vocational training in the IT sector (e.g., IT Specialist, System Electronics Technician) or a comparable qualification.

General Requirements

• Excellent written and verbal English with ability to effectively communicate with technical and non‑technical stakeholders.
• Self‑starter with a problem‑solving mindset to identify and solve technical issues.
• Ability to work independently and within a team environment.
• Conscientious with strong attention to detail.
• Professional demeanor with a focus on providing excellent customer service.
• Ability to compliantly follow procedures, standards and learn new tasks.
• Good time‑management and organizational skills with ability to meet competing deadlines and demands.

Specific Requirements

• Broad experience working in a diverse IT support environment.
• Extensive knowledge of PCs and very good knowledge of Microsoft Windows operating system.
• Very good knowledge of Microsoft Office applications.
• Work confidently with telecommunications technologies.
• Basic knowledge of AD and Group Policy.
• Basic experience with network protocols (e.g., LAN, WAN).
• Good knowledge of software distribution tools (e.g., MECM, Intune).
• Participation in the continuous improvement of new and existing helpdesk processes.
• Foundational ITIL knowledge preferred.
• Flexibility and willingness to occasionally work outside regular office hours to support business needs.

Working Arrangements

• Full‑time position (40 hours per week), Monday to Friday.
• Hybrid working arrangement available.
• The role involves some business travel between the two Arthrex sites (Sheffield and Solihull).

Compensation and Benefits

• Competitive salary based on level of experience, 25 days annual leave plus 8 Bank Holidays (pro rata), contributory pension scheme, medical cash‑back plan, group income protection and life assurance.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.