At a Glance
- Tasks: Lead the guest experience and ensure smooth hotel operations during your shift.
- Company: Arthouse Hotel Glasgow, known for its personal service and vibrant atmosphere.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Join a team that values character, collaboration, and a proactive approach.
- Why this job: Be the face of hospitality, creating memorable experiences for guests every day.
- Qualifications: Experience in hotel management and a natural flair for hosting.
The predicted salary is between 30000 - 40000 € per year.
Location: Arthouse Hotel Glasgow
Reports to: General Manager
The Role
At Arthouse, service is personal. We're looking for a Guest Relations Manager / Duty Manager who brings personality to the floor and takes real ownership of the guest journey. Someone who leads from the front, connects naturally with people, and knows how to turn a good stay into a memorable one. This role blends hands-on Front Office leadership with responsibility for the wider operation during your shift. You'll be visible, proactive, and in control, ensuring everything feels joined-up, safe, and on point.
What You'll Be Responsible For
- Guest Experience & Journey
- Take ownership of the guest journey from arrival through to departure
- Create memorable, personality-led experiences that feel genuine and considered
- Anticipate guest needs and act on them before they're asked
- Handle guest feedback and issues with confidence, turning challenges into positive outcomes
- Front Office & Operations
- Support the day-to-day running of Reception, including check-ins, check-outs, and guest enquiries
- Ensure smooth operational flow across Front Office at all times
- Maintain accurate use of systems, bookings, and guest profiles
- Step in wherever needed to support the wider operation
- Team Leadership
- Lead and support the Front Office team on shift, setting the tone for service and energy
- Coach, guide, and motivate the team to deliver consistent, high-quality experiences
- Ensure presentation, communication, and behaviour reflect the Arthouse standard
- Act as a role model on the floor, leading by example
- Health, Safety & Duty Management
- Take responsibility for the safe operation of the hotel during your shift
- Conduct regular floor walks to ensure standards, safety, and presentation are maintained
- Maintain working knowledge of fire systems, panels, and emergency procedures
- Act as the first point of response for any incidents or issues, managing calmly and effectively
- Ensure all Health & Safety procedures are followed and any risks are identified and addressed
- Cross-Department Collaboration
- Work closely with Housekeeping, Maintenance, and F&B to ensure a seamless guest experience
- Communicate effectively across departments to ensure rooms, spaces, and services are ready
- Act as the central point of coordination during your shift
- Standards & Commercial Awareness
- Drive upselling and guest engagement opportunities where appropriate
- Ensure all procedures and brand standards are followed consistently
- Maintain awareness of occupancy, demand, and business needs during each shift
- Support senior management by keeping operations running smoothly and proactively resolving issues
What We're Looking For
- Experience in a Front Office or Duty Manager role within a hotel environment
- A natural host with strong personality and presence
- Confident leading a team in a fast-paced environment
- Good understanding of Health & Safety and operational responsibility
- Organised, proactive, and solutions-focused
- An understanding that culture is how we show up every day
Key Traits
- Charismatic and engaging
- Proactive and intuitive
- Calm and in control
- Detail-aware
- Team-focused
Why Arthouse
Arthouse is built on character, not convention. This role is about bringing that character to life on the floor, while quietly keeping everything running as it should. You set the tone, keep it safe, and make it feel effortless.
Guest Relations Manager in Milton employer: Arthouse Glasgow
At Arthouse Hotel Glasgow, we pride ourselves on creating a vibrant and engaging work environment where every team member is empowered to bring their personality to the forefront of guest interactions. Our commitment to employee growth is reflected in our supportive culture, which encourages collaboration and innovation, ensuring that you not only excel in your role as Guest Relations Manager but also develop your career within the hospitality industry. With a focus on memorable guest experiences and a strong emphasis on teamwork, Arthouse offers a unique opportunity to thrive in a dynamic setting that values both service excellence and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Manager in Milton
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with guests. This will help you connect on a personal level during your chat.
✨Tip Number 2
Practice your people skills! Role-play common guest scenarios with a friend or family member. This will help you feel more confident in handling guest feedback and turning challenges into positive outcomes.
✨Tip Number 3
Show off your leadership style! Be ready to share examples of how you've motivated a team in the past. Highlighting your proactive approach will resonate well with the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Arthouse team.
We think you need these skills to ace Guest Relations Manager in Milton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of character into your cover letter and CV. Remember, this role is all about creating memorable experiences for guests, so show us how you can do that in your application.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Relations Manager role at Arthouse. Highlight your relevant experience in Front Office or Duty Manager roles, and connect your skills to the responsibilities listed in the job description. This shows us that you understand what we’re looking for and that you’re genuinely interested in the position.
Be Proactive:In your application, demonstrate your proactive nature by sharing examples of how you've anticipated guest needs or resolved issues in the past. This will help us see that you have the right mindset for leading a team and ensuring a seamless guest experience during your shifts.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Arthouse and what we stand for before you hit 'send'!
How to prepare for a job interview at Arthouse Glasgow
✨Know the Guest Journey
Before your interview, take some time to understand what makes a memorable guest experience. Think about how you can bring personality to the role and create genuine connections with guests. Be ready to share examples of how you've turned a good stay into a great one in your previous roles.
✨Show Your Leadership Skills
As a Guest Relations Manager, you'll need to lead from the front. Prepare to discuss your leadership style and how you motivate your team. Think of specific instances where you've coached or guided your team to deliver high-quality service, and be ready to demonstrate your proactive approach.
✨Be Ready for Problem-Solving
Anticipating guest needs and handling feedback is crucial. Come prepared with examples of challenges you've faced in previous roles and how you turned them into positive outcomes. This will show that you're calm under pressure and solutions-focused, which is exactly what they’re looking for.
✨Understand Health & Safety Protocols
Familiarise yourself with basic health and safety procedures relevant to hotel operations. Be prepared to discuss how you would ensure safety during your shift and how you would handle any incidents calmly and effectively. This knowledge will demonstrate your operational responsibility and attention to detail.
