At a Glance
- Tasks: Manage client accounts, ensuring projects are delivered on time and to high standards.
- Company: Dynamic packaging and print company focused on innovation and exceptional service.
- Benefits: Competitive salary of £38k plus benefits, including professional development opportunities.
- Other info: Opportunity for career growth and travel for client visits.
- Why this job: Join a supportive team and make a real impact in a fast-paced environment.
- Qualifications: Strong communication skills, organisational abilities, and experience in an agency setting preferred.
The predicted salary is between 38000 - 38000 £ per year.
Are you a confident, organised Account Manager who thrives in a fast-paced, client-led environment? Due to continued growth and increased demand from long-standing clients, we’re expanding our Client Services team and now seeking an Account Manager to join our high-performing, supportive group. This is a client-facing role where you’ll take ownership of a number of accounts, ensuring projects are scoped and scheduled accurately. Keeping delivery on track through close collaboration with internal teams and external partners.
You’ll report directly to the Head of Client Services and work alongside a team of established Senior Account Managers plus a wider team of Account/Project Managers and operational support staff.
The Role:
- Inspiring clients and communicating our workflow for our product portfolio
- Acting as the primary point of contact for multiple client accounts
- Ensuring briefs are clearly understood, accurately scoped and agreed
- Scheduling work, managing timelines and keeping delivery on track
- Collaborating seamlessly with internal and external teams to ensure smooth workflow and high-quality output
- Guiding clients toward strategic, well-considered solutions as well as reacting to reorder requests
- Building excellent relationships through regular communication and in-person meetings
- Helping balance team workloads and contributing to more efficient ways of working
The Ideal Candidate:
- Confident, warm and engaging communicator
- A fast, curious learner
- You have a track record of organisation, proactivity and are comfortable delegating
- Experience in an agency environment (preferred)
- Able to manage multiple projects, timelines and priorities simultaneously
- Practical, calm under pressure and solutions-focused
- Strong Microsoft Office skills (Excel/Word essential)
- Understanding of quoting, purchase orders and invoicing
- Experience with Monday CRM or Basecamp is a bonus
- Background in packaging, print, manufacturing or logistics (preferred)
- Willingness to travel for client visits and supplier meetings
Our Mission & Values
At the heart of everything we do are two core values: innovation and unrivalled service. We challenge the status quo, push boundaries, and strive to find better solutions, but innovation alone isn’t what sets us apart. We believe in service that goes beyond expectations: listening, understanding, anticipating and delivering excellence at every opportunity.
If you’re an Account Manager who loves building strong relationships, keeping delivery running smoothly and bringing calm, clarity and structure to busy client portfolios, we’d love to hear from you. Only candidates based in the UK and eligible to work in the UK are allowed.
Account Manager in Whitby employer: Artemis Talent Solutions Ltd
Join a dynamic team in the thriving packaging industry, where your contributions as a Business Development Manager will be valued and rewarded. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a supportive work culture that encourages innovation and collaboration. Located in Scotland, you'll enjoy a vibrant community and the chance to make a significant impact in a rapidly expanding market.
Contact Details:
Artemis Talent Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Whitby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Artemis Talent Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Artemis Talent Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Whitby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Artemis Talent Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Artemis Talent Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Artemis Talent Solutions Ltd!
How to prepare for a job interview at Artemis Talent Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
