At a Glance
- Tasks: Manage client accounts and coordinate exciting packaging design projects.
- Company: Innovative Packaging Design Studio in London with a creative vibe.
- Benefits: £38,000 salary, benefits, and flexible work options after probation.
- Other info: Great opportunities for professional growth in a supportive environment.
- Why this job: Join a friendly team and work on projects for well-known brands.
- Qualifications: Experience in account management or project management is preferred.
Location: London SE1
Salary: £38,000 + Benefits
Working Pattern: Full-time | Office-based, with potential to work from home one day per week following successful completion of probation
Are you a confident, organised Account Manager who enjoys building relationships, managing multiple projects and making sure everything runs smoothly? We're recruiting for an innovative Packaging Design Studio based in London SE1, working with an impressive portfolio of brands across sectors including beauty, personal care, health and consumer products. This is a fantastic opportunity to join a friendly, ambitious and creative business where client relationships, attention to detail and exceptional service are at the heart of everything they do. This is NOT a sales role. It’s about managing existing client relationships, coordinating projects and ensuring every brief is delivered to the highest standard.
The Role
- Working closely with the Head of Client Services, you’ll take responsibility for a portfolio of client accounts, managing projects from initial brief through to completion.
- Acting as the main point of contact for clients, building strong and lasting relationships.
- Understanding client requirements and ensuring briefs are accurately scoped and agreed.
- Coordinating packaging design projects, schedules and delivery timelines.
- Working closely with internal teams, designers, production partners and external suppliers.
- Preparing and managing quotations, purchase orders and project documentation.
- Monitoring progress, resolving issues and keeping clients informed throughout.
- Supporting repeat business and identifying opportunities to improve client service.
- Attending occasional client meetings and supplier visits.
About You
We’re looking for someone who is naturally organised, enthusiastic and confident dealing with clients. Ideally, you’ll bring:
- Previous experience in Account Management, Client Services or Project Management.
- A background in packaging, print, manufacturing, creative agencies or a related project-led environment.
- Excellent communication and relationship-building skills.
- The ability to juggle multiple projects and competing deadlines without losing attention to detail.
- A practical, positive and solutions-focused approach.
- Good commercial awareness, including quotations, purchase orders and invoicing.
- Strong Microsoft Office skills, particularly Excel and Word.
- Experience using Monday.com, Basecamp or similar project management systems would be advantageous.
Above all, we’re looking for someone with the right attitude: approachable, proactive, adaptable and genuinely committed to delivering outstanding client service.
What’s on Offer?
- £38,000 basic salary
- Benefits package
- Potential to work from home one day per week after successfully completing probation
- A welcoming, collaborative and supportive working environment
- Exposure to innovative packaging projects for recognised brands
- Genuine opportunities for professional development and career progression
Interested? If you’re an Account Manager who loves building relationships, keeping projects on track and being part of a creative, fast-moving business, we’d love to hear from you. Apply today or contact Artemis Talent Solutions for a confidential discussion.
Account Manager in London employer: Artemis Talent Solutions Ltd
Artemis Talent Solutions Ltd is an excellent employer, offering a dynamic work culture in the heart of London that prioritises employee growth and development. With a focus on client success rather than hard sales, employees enjoy a collaborative environment where problem-solving and exceptional service are at the forefront, making it a rewarding place to build a career in client management.
Contact Details:
Artemis Talent Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Artemis Talent Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Artemis Talent Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Artemis Talent Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Artemis Talent Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Artemis Talent Solutions Ltd!
How to prepare for a job interview at Artemis Talent Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
