Customer Services

Job Title: Trainee Account Coordinator Location: Gateshead Salary: £24,000 per year Type: Full-time, Monday to Friday (1 day WFH) Join a friendly, family-feel business based in the heart of the North East, making packaging that stands out in the shops. Whether it’s cereal boxes or drinks carriers, their work’s already on shelves up and down the country. They are big on teamwork, love a bit of banter, and believe work should be somewhere you enjoy being (with a cuppa in hand, obviously). About the Role: Looking to get your foot in the door and start your career? This could be the job for you! As a Trainee Account Coordinator, you’ll be the go-to person for keeping things ticking over. You’ll work with their amazing customers, help internal teams stay organised, and basically keep everything running as smooth as a Greggs’ sausage roll. You’ll get loads of training from their cracking team and pick up some canny skills along the way , like top-notch communication, problem-solving, and time management. If you’re organised, love a bit of variety and don’t mind the odd biscuit-fuelled meeting they would love to have a natter with you. Day-to-Day You’ll Be: * Giving the Account Managers a hand keeping customers happy * Helping with orders, timelines, and all the little details that make big things happen * Chatting with design, production and delivery teams to keep everything on track * Keeping their lovely customers in the loop * Getting stuck into team chats, ideas sessions and the occasional snack stash raid * Spotting ways that they can do things better and smarter What They’re Looking For: * A mint attitude and love for working with people * Good craic and confident communicato, in writing and having a chinwag * Organised and able to juggle a few things at once without dropping owt * Keen to learn and up for a challenge * Bit of tech know-how, Outlook, Excel, you know the drill * Loads of enthusiasm , they will sort the rest! What You’ll Get Back: * Full training and support from our fab team * Proper career prospects with a global company that’s still got that local feel * A team that’s more like a work family * Creative, buzzing atmosphere * Free brews and the odd treat (we like to look after our own) Perks Include: * Casual dress (no stuffy suits there) * Company events and socials * Decent pension * Staff discounts * Free on-site parking * Health and wellbeing bits * Great transport links * Flexible WFH options where possible