Account Manager in City of London

Account Manager – Packaging Design Studio

Location: London SE1

Salary: £38,000 + Benefits

Working Pattern: Full-time | Office-based, with potential to work from home one day per week following successful completion of probation

Account Manager – Client Services | Packaging Projects

Are you a confident, organised Account Manager who enjoys building relationships, managing multiple projects and making sure everything runs smoothly?

We're recruiting for an innovative Packaging Design Studio based in London SE1, working with an impressive portfolio of brands across sectors including beauty, personal care, health and consumer products.

This is a fantastic opportunity to join a friendly, ambitious and creative business where client relationships, attention to detail and exceptional service are at the heart of everything they do.

This is NOT a sales role. It's about managing existing client relationships, coordinating projects and ensuring every brief is delivered to the highest standard.

The Role

Working closely with the Head of Client Services, you'll take responsibility for a portfolio of client accounts, managing projects from initial brief through to completion.

Your responsibilities will include:

• Acting as the main point of contact for clients, building strong and lasting relationships.
• Understanding client requirements and ensuring briefs are accurately scoped and agreed.
• Coordinating packaging design projects, schedules and delivery timelines.
• Working closely with internal teams, designers, production partners and external suppliers.
• Preparing and managing quotations, purchase orders and project documentation.
• Monitoring progress, resolving issues and keeping clients informed throughout.
• Supporting repeat business and identifying opportunities to improve client service.
• Attending occasional client meetings and supplier visits.

About You

We're looking for someone who is naturally organised, enthusiastic and confident dealing with clients.

Ideally, you'll bring:

• Previous experience in Account Management, Client Services or Project Management.
• A background in packaging, print, manufacturing, creative agencies or a related project-led environment.
• Excellent communication and relationship-building skills.
• The ability to juggle multiple projects and competing deadlines without losing attention to detail.
• A practical, positive and solutions-focused approach.
• Good commercial awareness, including quotations, purchase orders and invoicing.
• Strong Microsoft Office skills, particularly Excel and Word.
• Experience using Monday(dot)com, Basecamp or similar project management systems would be advantageous.

Above all, we're looking for someone with the right attitude: approachable, proactive, adaptable and genuinely committed to delivering outstanding client service.

What's on Offer?

• £38,000 basic salary
• Benefits package
• Potential to work from home one day per week after successfully completing probation
• A welcoming, collaborative and supportive working environment
• Exposure to innovative packaging projects for recognised brands
• Genuine opportunities for professional development and career progression

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