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- Tasks: Be the go-to tech expert for clients, ensuring smooth onboarding and ongoing support.
- Company: Join a top fintech firm revolutionising trading analytics and compliance solutions.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for travel and career growth.
- Why this job: Work with cutting-edge technology while building strong client relationships in a dynamic environment.
- Qualifications: Experience in technical account management or similar roles, with a solid grasp of capital markets.
- Other info: Opportunity to represent the company at industry events and conferences.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK (Hybrid with Travel)
Salary: Competitive, Based on Experience
Skills: Technical Account Management, Relationship Management, Capital Markets, Trading, Compliance, Buy-Side, Fixed Income, Equities, Derivatives, APIs, System Integration
Company Overview: Our client is a leading provider of Trading Analytics, Trade Surveillance and Compliance Solutions, serving financial institutions with an award-winning platform for monitoring risk across multiple asset classes.
Role Overview: The Technical Account Manager will serve as the primary technical point of contact for clients across the EMEA region, ensuring seamless implementation, product adoption, and ongoing client success.
Key Responsibilities:
- Provide technical expertise and guidance on platform capabilities, integrations, and troubleshooting.
- Support customers through pre-sales and post-sales processes to ensure a smooth onboarding experience.
- Work closely with sales, engineering, and product teams to address customer needs and enhance service offerings.
- Troubleshoot technical issues, proactively minimising downtime and disruptions.
- Develop strong client relationships to ensure satisfaction, retention, and long-term value.
- Deliver training and onboarding sessions for new clients to maximise product adoption.
- Identify opportunities for upselling and cross-selling based on client needs.
- Monitor market trends and regulatory developments to provide strategic guidance.
- Document technical solutions, best practices, and client feedback to improve service delivery.
- Represent the company at industry events, conferences, and client meetings.
Requirements:
- Proven experience as a Technical Account Manager, Solutions Engineer, or in a similar client-facing technical role.
- Strong understanding of capital markets, trade surveillance, and regulatory compliance.
- Technical expertise in software solutions, APIs, system integrations, and troubleshooting methodologies.
- Excellent problem-solving, analytical, and communication skills.
- Ability to manage multiple accounts and projects in a dynamic environment.
- Experience working within the EMEA region with knowledge of local financial market regulations preferred.
- Willingness to travel occasionally for client meetings and industry events.
Join a fast-growing fintech organisation offering career growth and the opportunity to work with cutting-edge financial solutions. Apply today!
Technical Account Manager employer: Artemis Talent Group Ltd
Contact Detail:
Artemis Talent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in capital markets and trading compliance. Understanding the nuances of these areas will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving industry.
✨Tip Number 2
Network with professionals in the fintech space, especially those who have experience as Technical Account Managers. Attend industry events or webinars to connect with potential colleagues and gain insights into what makes a successful candidate in this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and resolved technical issues in the past. Being able to articulate your problem-solving skills and client management strategies will set you apart from other candidates.
✨Tip Number 4
Research our company and its products thoroughly. Understanding our platform's capabilities and how they align with client needs will allow you to speak confidently about how you can contribute to our success as a Technical Account Manager.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management, particularly in capital markets and compliance. Use specific examples that demonstrate your expertise in software solutions and system integrations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with trading analytics and how you can contribute to client success. Personalise it by addressing the hiring manager if possible.
Highlight Technical Skills: In your application, emphasise your technical skills related to APIs, troubleshooting, and system integration. Provide examples of how you've successfully resolved technical issues in previous roles.
Showcase Relationship Management Experience: Demonstrate your ability to build strong client relationships. Include examples of how you've managed multiple accounts and ensured client satisfaction, retention, and long-term value in your previous positions.
How to prepare for a job interview at Artemis Talent Group Ltd
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your understanding of software solutions, APIs, and system integrations. Be prepared to discuss specific technical challenges you've faced in previous roles and how you resolved them.
✨Understand the Financial Landscape
Familiarise yourself with capital markets, trade surveillance, and regulatory compliance. Being able to speak knowledgeably about these topics will show that you are well-prepared and understand the industry in which the company operates.
✨Highlight Relationship Management Skills
This role requires strong client relationships. Share examples of how you've successfully managed client accounts, resolved conflicts, and ensured customer satisfaction. This will illustrate your ability to build trust and rapport with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of situations where you've had to troubleshoot technical issues or enhance service offerings based on client feedback, and be ready to discuss your approach and outcomes.
