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- Tasks: Engage clients, ensure smooth onboarding, and identify growth opportunities.
- Company: Join a top provider of trading analytics and compliance solutions.
- Benefits: Enjoy remote work flexibility and competitive salary with career growth.
- Why this job: Be part of a dynamic fintech team making an impact in the financial sector.
- Qualifications: Experience in Customer Success or Account Management in SaaS or fintech is essential.
- Other info: Represent the company at industry events and collaborate with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote, UK
Salary: Competitive
Skills: Customer Success, Account Management, Capital Markets, Trading, Compliance, SaaS, Client Engagement, Retention
Company Overview: A leading provider of trading analytics and compliance solutions, delivering an award-winning platform for financial institutions.
Role Overview: The Customer Success Manager will drive client engagement, ensuring seamless onboarding, adoption, and retention while identifying growth opportunities.
Key Responsibilities:
- Build and maintain strong client relationships to drive satisfaction and retention.
- Oversee onboarding, implementation, and product adoption.
- Identify upsell and cross-sell opportunities through client insights.
- Collaborate with internal teams to enhance customer experience and resolve issues.
- Represent the company at industry events and client meetings.
Requirements:
- Experience in Customer Success, Account Management, or Client Services within SaaS, fintech, or financial services.
- Knowledge of capital markets, trade surveillance, and compliance preferred.
- Strong communication, relationship management, and analytical skills.
- Familiarity with APIs, system integrations, and regulatory environments is a plus.
Join a fast-growing fintech organisation with excellent career growth opportunities. Apply today!
Customer Success Manager - Trading Compliance employer: Artemis Talent Group Ltd
Contact Detail:
Artemis Talent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Trading Compliance
✨Tip Number 1
Familiarise yourself with the latest trends in trading compliance and capital markets. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the fintech and SaaS industries. Attend relevant webinars or industry events to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client engagement and retention in previous roles. Highlighting your successes will show us that you have the skills needed for the Customer Success Manager position.
✨Tip Number 4
Research our company’s products and services thoroughly. Understanding our platform will allow you to speak confidently about how you can enhance customer experience and identify growth opportunities.
We think you need these skills to ace Customer Success Manager - Trading Compliance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or Client Services, particularly within SaaS or financial services. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client engagement and retention. Mention specific examples of how you've successfully onboarded clients or identified growth opportunities in previous roles.
Highlight Relevant Skills: Emphasise your knowledge of capital markets, trading compliance, and any experience with APIs or system integrations. This will demonstrate your understanding of the industry and the specific challenges the company faces.
Showcase Your Communication Skills: Since strong communication and relationship management skills are crucial for this role, consider including examples of how you've effectively communicated with clients or resolved issues in past positions.
How to prepare for a job interview at Artemis Talent Group Ltd
✨Know Your Product Inside Out
Make sure you have a solid understanding of the trading analytics and compliance solutions offered by the company. Familiarise yourself with their platform, features, and how it benefits financial institutions. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Client Engagement Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight specific instances where your efforts led to increased satisfaction and retention, as this is crucial for the Customer Success Manager role.
✨Understand the Industry Landscape
Research the current trends in capital markets, trade surveillance, and compliance. Being able to discuss these topics will show your potential employer that you're not only knowledgeable but also genuinely interested in the industry.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific client situations or challenges. Think about how you would approach onboarding, product adoption, and identifying upsell opportunities, as these are key responsibilities of the role.
