Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations and drive efficiency in utilities and maintenance services.
- Company: Reputable local utilities provider in Belfast focused on customer satisfaction.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Make a real impact by leading a talented team and enhancing service delivery.
- Qualifications: 3+ years in operations management and strong leadership skills required.
- Other info: Opportunity for career growth in a dynamic and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Artemis Human Capital is delighted to be working in partnership with a local utilities provider in Belfast to recruit an experienced Operations Manager. Our client has built a strong reputation for delivering reliable, high-quality services across both domestic and commercial markets, with a clear focus on customer satisfaction and operational excellence.
The Role
This is a pivotal position within the business, responsible for driving efficiency, leading a talented team (admin & helpdesk), and ensuring seamless service delivery. The successful candidate will bring a proactive approach to operations management, with strong leadership skills and the ability to oversee projects from planning through to completion, all while maintaining the highest standards of safety, quality, and compliance.
Key Responsibilities
Operational Leadership
-
Provide strategic direction to the operations team, ensuring alignment with company goals.
-
Design and implement effective processes to maximise efficiency and service quality.
-
Track and analyse KPIs to measure performance, implementing improvements where required.
-
Foster a culture of teamwork, innovation, and continuous improvement.
Project Management
-
Lead the planning, delivery, and completion of servicing and maintenance projects on time and within budget.
-
Collaborate with managers, engineers, and helpdesk staff to allocate resources effectively.
-
Manage subcontractor performance to ensure quality and cost efficiency.
Client Management
-
Act as the main point of contact for clients, providing exceptional service and issue resolution.
-
Host regular client meetings to review progress and ensure satisfaction.
-
Identify opportunities for additional services to support client needs.
Team Development
-
Lead, mentor, and support helpdesk staff, setting clear expectations and driving performance.
-
Deliver constructive feedback and support professional development.
-
Promote a safe, inclusive, and compliant working environment.
Quality, Compliance & Resources
-
Ensure compliance with industry standards and regulations.
-
Oversee resource planning and procurement of materials, labour, and equipment.
-
Produce regular operational reports for the Director and maintain accurate records.
Candidate Profile
-
Minimum 3 years’ experience managing operations within a construction-related service business.
-
At least 3 years’ experience in people management.
-
Strong background in contract administration for term service contracts.
-
Experience with social housing maintenance contracts (desirable).
-
Proficiency in Microsoft Office.
Contact
For further details or a confidential discussion, please contact Nicky Strutt at Artemis Human Capital.
#J-18808-Ljbffr
Operations Manager – Utilities & Maintenance Services employer: Artemis Search & Selection Limited
Contact Detail:
Artemis Search & Selection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – Utilities & Maintenance Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities and maintenance sector. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your experience in managing teams and projects. This will help you showcase your fit for the Operations Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership skills and operational strategies can drive efficiency and enhance service quality. Tailor your examples to reflect the specific needs of the utilities sector.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Operations Manager – Utilities & Maintenance Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing operations, leading teams, and delivering projects. We want to see how your skills align with our focus on efficiency and customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and led teams to success. We love a good story!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. Talk about how you've mentored staff and fostered a culture of teamwork and innovation. We’re looking for someone who can inspire and develop their team while maintaining high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Artemis Search & Selection Limited
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations management principles relevant to utilities and maintenance services. Brush up on your knowledge of KPIs, compliance standards, and project management techniques. This will help you speak confidently about how you can drive efficiency and quality in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and managing projects. Think of specific examples where you've successfully mentored staff or improved team performance. Highlighting your proactive approach to leadership will resonate well with the interviewers.
✨Client Management is Key
Since client satisfaction is a priority for the company, come ready to share your experiences in managing client relationships. Discuss how you've resolved issues and identified opportunities for additional services in past roles. This will demonstrate your commitment to exceptional service delivery.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare insightful questions about the company's operations, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
