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For Companies At a Glance
- Tasks: Lead a dynamic office team and drive operational efficiency in a busy environment.
- Company: Join a reputable local utilities firm known for reliability and customer focus.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Why this job: Make a real impact by enhancing service delivery and client satisfaction.
- Qualifications: 3+ years in operations management and people leadership experience required.
- Other info: Promote a safe and inclusive workplace while managing exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Artemis Human Capital is delighted to partner with a leading local utilities firm to recruit an experienced Office Manager. This well-established company delivers high-quality services across both domestic and commercial sectors, earning a strong reputation for reliability, customer focus, and operational excellence.
About the Role
We’re looking for a proactive and organised Office Manager to play a key role in driving operational efficiency and service delivery. You’ll oversee a busy office environment, lead a skilled team, and ensure projects are completed on time, on budget, and to the highest standards of quality and safety.
Key Responsibilities
Operational Leadership
- Provide clear strategic direction and day-to-day leadership to the operations team.
- Develop and streamline operational processes to boost productivity and service levels.
- Track KPIs to assess performance and implement improvements where needed.
- Foster a culture of collaboration, innovation, and continuous improvement.
Project Management
- Plan, coordinate, and oversee servicing and maintenance projects from start to finish.
- Work closely with managers, engineers, and helpdesk teams to allocate resources effectively.
- Build and manage relationships with subcontractors to ensure quality delivery and financial performance.
Client Relationship Management
- Act as the primary point of contact for clients, resolving queries and ensuring satisfaction.
- Lead regular client meetings to review progress and adapt to evolving requirements.
- Spot opportunities to enhance service delivery or provide additional solutions.
Team Leadership & Development
- Lead, support, and motivate helpdesk staff, setting clear performance goals.
- Conduct regular performance reviews and provide coaching for growth.
- Promote a safe, inclusive, and compliant working environment.
Quality & Compliance
- Uphold quality standards and industry regulations at all times.
- Ensure all work meets safety and compliance requirements.
Resource Management
- Manage labour, equipment, and materials efficiently to optimise outcomes.
- Oversee procurement to ensure timely access to essential resources.
Reporting & Documentation
- Produce regular performance and contract reports for the Director.
- Maintain accurate records of projects, contracts, and client communications.
Skills & Experience
- Minimum 3 years’ experience managing operational requirements in a construction or service delivery environment.
- At least 3 years’ people management experience.
- Proven experience with contract administration, ideally term service contracts.
- Knowledge of social housing maintenance contracts (desirable).
- Proficiency with the Microsoft Office suite.
Contact
Nicky Strutt for more information
#J-18808-Ljbffr
Office Manager - West Belfast employer: Artemis Search & Selection Limited
Contact Detail:
Artemis Search & Selection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager - West Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Office Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational processes and think about how your experience can enhance their service delivery. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you’ve successfully led teams and managed projects in the past. Use specific examples that highlight your ability to drive operational efficiency and foster a collaborative environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Office Manager - West Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your operational leadership and project management experience, as these are key for the Office Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and improved processes in previous roles to show your proactive nature.
Showcase Your People Skills: Since team leadership is crucial, emphasise your experience in managing and motivating teams. We want to see how you’ve fostered collaboration and supported staff development in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Artemis Search & Selection Limited
✨Know Your Stuff
Make sure you understand the role of an Office Manager in a utilities firm. Brush up on operational leadership, project management, and client relationship management. Familiarise yourself with the company's values and how they align with your experience.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management experience. Think about times when you've motivated a team or improved processes. Be ready to discuss how you foster collaboration and innovation within your team.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a tight deadline or resolving a client issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operational processes and team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
