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- Tasks: Support the sales team by managing mortgage applications and ensuring excellent customer service.
- Company: Join a fast-paced financial services company known for its commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary, company pension scheme, and death in service benefit.
- Why this job: Be part of a dynamic team where your contributions directly impact clients' lives.
- Qualifications: Experience in administration within financial services and strong communication skills are essential.
- Other info: Ideal for self-motivated individuals who thrive under pressure and have great organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
Type of Position: Mortgage Administrator – Horsham
Pay: £30k – £35k
Reference: Horsham5
Mortgage Administrator – Horsham
We require an experienced administrator to join our clients successful mortgage and protection team based in Horsham.
They are a fast paced financial services company that demands excellent customer service. The role of Mortgage Administrator will involve providing administration support to the sales team, case managing files accurately within prescribed timescales and focusing on achieving excellent customer service at all times. We are seeking an individual who can take ownership of customers’ queries ensuring appropriate solutions are given and seen through to conclusion.
Duties:
• Submission and progress mortgages applications through to legal completion and beyond.
· Chasing documentation and ensuring the new business application is fully compliant.
· Chase solicitors for exchange and completion dates.
• Submission and progression of protection applications.
• Monitoring client emails, account management of repeat clients.
• Act as the first port of call for queries from clients, lenders and conveyancers.
• Updating and maintaining systems and files.
• Working with advisors to ensure all activities meeting compliance and regulatory requirements.
Experience & Qualifications
• Proven administration experience within a mortgage or financial services environment.
• Excellent communication and customer services skills.
• Excellent computer skills including database set-up and maintenance, Microsoft office including excel and word.
• Attention to detail and experience of working with prescribed systems and procedures.
• Self-motivated and professional individual.
• Ability to work under pressure without supervision.
Other Information
· Company pension scheme
· Death in Service benefit
· The ability to cope in high-pressure environment
· Excellent communication skills at all levels
· Good planning and effective organisational skills with a methodical approach to work
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Mortgage Administrator - Horsham employer: Artemis Recruitment Consultants Ltd
Contact Detail:
Artemis Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator - Horsham
✨Tip Number 1
Familiarise yourself with the mortgage application process and the specific compliance requirements in the financial services sector. This knowledge will help you demonstrate your understanding of the role during any discussions or interviews.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully managed client queries in previous roles. Being able to showcase your ability to resolve issues effectively will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the mortgage and financial services industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within their companies.
✨Tip Number 4
Prepare for potential interviews by practising common questions related to mortgage administration and customer service scenarios. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role.
We think you need these skills to ace Mortgage Administrator - Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration, particularly within the mortgage or financial services sector. Emphasise your customer service skills and any specific software you are proficient in, such as Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your ability to manage cases efficiently and your commitment to providing excellent customer service, as these are key aspects of the job.
Highlight Relevant Experience: In your application, be specific about your previous roles and responsibilities that align with the duties listed in the job description. Use examples to demonstrate how you've successfully managed similar tasks in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Mortgage Administrator role.
How to prepare for a job interview at Artemis Recruitment Consultants Ltd
✨Showcase Your Administration Skills
Make sure to highlight your previous experience in administration, especially within the mortgage or financial services sector. Be prepared to discuss specific examples of how you've managed files and documentation efficiently.
✨Demonstrate Excellent Customer Service
Since the role demands excellent customer service, think of instances where you've gone above and beyond for a client. Share these stories during the interview to illustrate your commitment to customer satisfaction.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, brush up on relevant regulations and be ready to discuss how you ensure adherence to these standards in your work. This will show that you understand the industry's requirements.
✨Exhibit Strong Communication Skills
As the first point of contact for clients and other stakeholders, effective communication is key. Practice articulating your thoughts clearly and confidently, and be ready to answer questions about how you handle queries and resolve issues.
