Client Relationship Manager - Hove

Type of Position: Client Relationship Manager – Hove
Pay: £32,000
Reference: #3458263

Client Relationship Manager – Hove

Our client is seeking a Client Relationship Manager to collaborate as part of a team to assist Advisers in all areas of client administration, ensuring exceptional client outcomes. In coordination with Advisers, Paraplanners, and Client Service Administrators, the role will support the management of a client portfolios. Responsibilities include liaising with policy and platform providers, obtaining illustrations, processing new business applications, and tracking them through to completion.

The role is crucial in maintaining the Client/Adviser relationship, directly communicating with clients to keep them updated at each stage of the process and throughout their journey with the company, while reporting to the Regional Client Services Manager.

Key Responsibilities

Administration

• Managing a portfolio of clients and maintaining accurate client records.
• Preparing client files for meetings, including gathering relevant documentation and reports.
• Handling client queries and ensuring timely responses, either directly or through co-ordination with Advisers.
• Handling the submission and processing of new business applications for all types of financial products.
• Liaising with product providers to ensure applications are processed efficiently and following up to track their progress.
• Ensuring all compliance requirements are met before submission, such as Know Your Client (KYC) and Anti-Money Laundering (AML) checks.
• Maintaining and updating the firm\’s back-office systems with client details, transactions, and investment updates.
• Ensuring the integrity and security of client data.

Suitability and Document Preparation

• Preparing illustrations and basic suitability reports for clients based on financial advisers’ recommendations.
• Ensuring that client documentation is completed and submitted accurately.
• Updating client portfolios with changes in investments or policies ensuring the CRM system reflects the changes.
• Working closely with paraplanners to support the preparation of detailed financial plans and advice documents.
• Assisting in research and data collection for product recommendations or investment strategies.

Team Leadership and Mentorship

• Providing guidance and support to Client Service Administrators, ensuring their work meets quality and compliance standards.
• Assisting with training new staff and acting as a point of escalation for complex cases.

Client Communications and Relationship Management

• Regularly communicating with clients to update them on the status of their applications or portfolios.
• Ensuring that client review meetings have been organised and scheduled and follow-ups and actions are completed.
• Building and maintaining relationships with product providers, platforms, and insurers.
• Coordinating with solicitors, accountants, and other third-party professionals on behalf of clients, where necessary.

General Office Management

• Ensuring the smooth running of day-to-day office administration, including dealing with correspondence, filing, and handling sensitive information securely.
• Supporting the implementation of new administrative processes and systems to improve efficiency.

Compliance and Regulatory Support

• Ensuring that all activities are carried out in line with internal compliance policies.
• Assisting in maintaining compliance records and supporting audits or regulatory reviews.

Experience

• Previous IFA or Financial Services experience.
• Good knowledge of financial products, services and liaising with financial Providers.
• Experience of new business processing, submitting proposals to tracking them to completion.
• Good knowledge of compliance and regulatory procedures, document handling and data security.
• Client relationship management.
• Confidently use a back-office/CRM system.
• Team leadership or mentorship exposure.
• Experience in managing a client portfolio.
• Problem solving and workflow optimisation.

Technical Knowledge

• You will have a good understanding of Investments, Pensions, and other financial planning products understanding the processes employed to deliver them across Administration and Paraplanning.