Practice Manager (Wealth Management)

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Base pay range

This range is provided by ARTEMIS RECRUITMENT CONSULTANTS LIMITED. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job details

Job Title: Practice Manager

Reports to: Managing Partner

Type: Full-time

Working Hours: 28 hours per week, 9 am – 5 pm

Work Arrangement: On-site

Start Date: As soon as possible

Salary: £40,000 per annum, plus performance-related bonus based on business growth and team retention.

Holidays: 25 days paid annual leave

Benefits

• 4× salary death-in-service cover
• Performance bonus linked to practice growth and retention
• Paid parking
• Company sick pay
• Referral incentive programme

Overview

The Practice Manager will oversee the daily operations of a wealth management practice, ensuring exceptional client service, regulatory compliance, operational efficiency, and cohesive team performance.

This pivotal role supports the advisers by managing the non-advisory business functions, allowing them to focus on client engagement and financial planning. As the advisers spend much of their time out of the office, the Practice Manager will act as the operational lead, ensuring continuity, structure, and accountability within the team.

The ideal candidate is a confident leader and motivator who embodies the firm’s values of integrity, transparency, trust, and collaboration.

Key Responsibilities

• Operational Management: Oversee and enhance office systems, workflows, and processes to ensure efficient operations.
• Compliance: Maintain compliance with financial services regulations and internal policies.
• Licensing & CPD: Ensure the practice remains fully compliant with licensing, CPD, and legislative requirements.
• Process Management: Manage end-to-end business processes, ensuring consistency in accuracy and timeliness.
• Vendor & Resource Management: Oversee vendor management, office resources, and technology requirements.
• Client Records: Coordinate meeting logistics and ensure client records and documentation are accurate and up to date.
• Team Leadership: Lead, motivate, and support the administrative and client service team.
• People Management: Implement effective people management practices to ensure performance and accountability.
• Training: Provide technical guidance and training for new or junior team members.
• Performance & Development: Conduct regular performance reviews and oversee professional development initiatives.
• Culture & Improvement: Foster a positive, service-driven culture focused on collaboration, integrity, and continuous improvement.
• Recruitment: Manage recruitment processes and workforce planning to support practice growth.
• Performance Reviews: Conduct quarterly and annual reviews, handling performance discussions with professionalism and tact.

Client Service & Relationship Management

• Ensure timely and high-quality delivery of client service activities.
• Manage client onboarding, handle escalated queries, and support development of strong client relationships.
• Oversee all client and third-party communications to ensure professionalism and accuracy.
• Monitor client satisfaction and implement service enhancements where necessary.
• Support advisers and the team in client retention, relationship-building, and business development initiatives, including events and client engagement activities.

Financial & Strategic Support

• Assist with budgeting, financial tracking, and expense management.
• Provide operational insight to support business planning and strategic initiatives.
• Analyse KPIs to identify growth opportunities and operational risks.
• Lead or oversee practice-wide projects to ensure consistency and alignment across functions.
• Identify and address potential operational issues promptly and effectively.
• Support marketing and communication initiatives, including client events and outreach activities.

Qualifications & Skills

• Minimum 5+ years’ experience in a financial planning, paraplanning, or administrative role within a regulated financial services environment.
• Minimum 3+ years’ experience in a leadership, operations, or office management position.
• Strong understanding of financial services regulation and compliance requirements.
• Excellent leadership, communication, and organisational skills.
• High attention to detail, analytical mindset, and problem-solving ability.
• Strong client service ethic with a professional and proactive approach.
• Proficient in Microsoft Office Suite and CRM systems (experience with Salesforce advantageous).
• Willingness to assist with administrative or paraplanning duties during quieter periods.

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Management

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