At a Glance
- Tasks: Coordinate customer service, sales admin, and office tasks in a dynamic environment.
- Company: Join a growing FMCG business with an entrepreneurial spirit.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Enjoy a varied role with creative event planning opportunities.
- Why this job: Make a real impact while enhancing your skills in a collaborative team.
- Qualifications: Experience in customer service or office coordination is a plus.
The predicted salary is between 20790 - 25410 £ per year.
Office & Customer Service Coordinator Belfast Full-time, Permanent We are recruiting on behalf of an established multi-site organisation within the FMCG sector for an Office & Customer Service Coordinator to join their team in Belfast.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
This is a varied and hands-on role combining customer service, sales administration and office coordination.
It would suit an organised, proactive individual who enjoys working in a busy environment, has excellent attention to detail and takes pride in delivering a high standard of service.
Working closely with customers, sales teams, logistics partners and management, you will help ensure customer orders are processed accurately and delivered as expected.
You will also take responsibility for the day-to-day running of the office and creating a professional and welcoming environment for customers, visitors and colleagues.
Key Responsibilities Process customer sales orders and sample orders accurately and efficiently.
Liaise with customers, logistics partners and sales representatives to ensure orders are processed and delivered on time.
Respond to customer queries professionally and provide a high standard of customer service.
Prepare and distribute daily and weekly order reports.
Obtain supporting information and authorisation for credit note requests.
Provide general administrative support across the business.
Work closely with management and the sales team within a small, collaborative administration function.
Manage front-of-house responsibilities, including telephone calls, meeting and greeting visitors and providing hospitality.
Prepare boardrooms and meeting spaces to a consistently high standard.
Manage daily post distribution and arrange hotel bookings when required.
Coordinate monthly office events and contribute creative ideas to develop an engaging events calendar.
Support the wider team with ad-hoc administrative and office coordination tasks as required.
About You We are looking for someone who is organised, dependable and proactive, with a strong focus on accuracy and customer service.
Previous experience in customer service, sales administration, order processing, office coordination or a similar role.
Excellent attention to detail and accuracy.
Strong organisational and time-management skills.
The ability to manage competing priorities and remain calm under pressure.
A proactive, self-starting approach with the confidence to use your own initiative.
Excellent verbal and written communication skills.
A friendly, professional and approachable manner.
The ability to work independently while contributing positively to a small team.
Good general IT and administrative skills.
Experience within FMCG, retail, wholesale or a similar environment would be advantageous.
This is an excellent opportunity to join a growing FMCG business with an entrepreneurial and collaborative culture.
The role offers broad exposure across customer service, sales, logistics and office operations, making it an ideal opportunity for someone who enjoys variety and wants to develop their experience within a dynamic business. xehkeey
Apply now for a confidential conversation and further details.
TPBN1_NI
Office & Customer Service Coordinator employer: Artemis Human Capital
This high-growth technology business is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee development, you will have access to meaningful growth opportunities while contributing to impactful solutions that enhance fleet safety and efficiency across the UK and Ireland. Join a team that values ambition and rewards success, making it an ideal place for professionals eager to advance their careers in B2B sales.
StudySmarter Expert Advice🤫
We think this is how you could land Office & Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Artemis Human Capital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Artemis Human Capital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office & Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Artemis Human Capital:Your cover letter is your chance to shine! Tell us why you want to work at Artemis Human Capital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Artemis Human Capital!
How to prepare for a job interview at Artemis Human Capital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
