At a Glance
- Tasks: Coordinate and deliver impactful client training programmes in a dynamic environment.
- Company: Join a well-established people development business with an international reach.
- Benefits: Hybrid working, supportive culture, and opportunities for personal growth.
- Other info: Ideal for proactive individuals who thrive on managing details and building relationships.
- Why this job: Be at the heart of meaningful change while enhancing your organisational skills.
- Qualifications: 3+ years in a fast-paced environment with strong coordination and communication skills.
The predicted salary is between 51750 - 63250 £ per year.
Client Programme Coordinator Belfast | Hybrid | Permanent Make an impact behind the scenes of high-impact client programmes.
Are you an organised, proactive professional who enjoys bringing people, projects and moving parts together?
Were working with a well-established people development business with an international client base, delivering programmes designed to help organisations and their people perform, develop and create meaningful change.
As the business continues to grow, were looking for a Client Programme Coordinator to join the Belfast team.
This is an excellent opportunity for someone who thrives in a fast-paced, client-facing environment and takes pride in making sure every detail is handled seamlessly.
The Opportunity Youll play a central role in coordinating the successful delivery of client learning and development programmes.
Working across clients, facilitators, internal delivery teams and commercial colleagues, youll manage multiple programmes from initial planning through to completion.
Youll be coordinating schedules, managing programme logistics, preparing documentation, communicating with participants and stakeholders and solving challenges before they become problems.
What youll be doing Coordinate the scheduling and delivery of client training programmes and development events.
Build strong relationships with clients, facilitators and internal stakeholders.
Manage programme logistics including scheduling, resources, venues and virtual delivery.
Coordinate participant communications, diagnostics, assessments and pre-course activity.
Prepare and monitor programme documentation, course materials, invoices and evaluation reports.
Maintain accurate project records and provide progress updates.
Coordinate facilitator availability and manage multiple concurrent programmes.
Support client proposals and tender submissions where required.
Provide administrative and diary support to senior client-facing colleagues.
Use your judgement to manage expectations, resolve scheduling challenges and keep projects moving.
Identify opportunities to improve processes and enhance the client experience.
What were looking for Were looking for someone with 3+ years experience in a professional, fast-paced environment, ideally with strong administration, coordination or project support experience.
Youll be: Highly organised and exceptionally detail-focused.
Confident managing multiple priorities and deadlines.
A strong communicator, both written and verbal.
Comfortable working directly with external clients and building trusted relationships.
Proficient across Microsoft Office, including Word, Excel and Power Point.
A proactive self-starter who can work independently while contributing effectively to a wider team.
Someone who enjoys taking ownership and finding solutions when plans change.
Experience in event management or training coordination would be advantageous.
Why this role?
This is more than an administration position.
Youll be at the heart of delivering programmes that help organisations and individuals develop, while working alongside experienced facilitators, coaches and client teams.
Youll join a supportive culture where people are encouraged to take responsibility, develop their skills and make a visible contribution.
If youre a highly organised coordinator who enjoys working with people, managing detail and making things happen, wed love to hear from you.
TPBN1_NI
Client Programme Coordinator in Newtownabbey employer: Artemis Human Capital
Join a well-established and respected construction and engineering business in Newry, where you will be part of a high-performing finance team dedicated to delivering quality projects. With a strong focus on employee wellbeing, the company offers 31 days of annual leave, flexible working policies, and ongoing training opportunities, ensuring that you can grow and progress in your finance career while enjoying a supportive and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Programme Coordinator in Newtownabbey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Artemis Human Capital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Artemis Human Capital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Programme Coordinator in Newtownabbey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Artemis Human Capital:Your cover letter is your chance to shine! Tell us why you want to work at Artemis Human Capital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Artemis Human Capital!
How to prepare for a job interview at Artemis Human Capital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
