Investigating Officer - Professional Conduct

A well-established professional regulatory body in Belfast is seeking an Investigating Officer to join its Professional Conduct team. You will investigate and assess complaints about the service provided by legal professionals, and support an independent committee that makes the final decisions. This is an excellent opportunity for someone with investigation, complaints-handling or legal experience who wants to build a career in a regulatory setting. The role Own a personal caseload, taking each complaint from first acknowledgement to final outcome Conduct early-stage assessments and lead investigations into cases that are complex, sensitive and at times contentious Collect and scrutinise evidence, judge its weight, and decide the best route for each investigation Produce well-reasoned reports with clear recommendations, and present them to the independent committee Prepare formal letters and case documents Deal with queries from the public, solicitors and other legal professionals, and third parties, by phone and in writing Keep precise, secure records on the CRM, and compile statistics and one-off reports for management Suggest improvements to internal processes and play an active part in team and project work About you Essential Either a law degree with 2+ years relevant experience, or 5+ years relevant experience, in both cases including formal investigation work Strong analytical ability, with a knack for drawing out the key facts from large volumes of information Excellent drafting and written communication Confident, effective interpersonal and spoken communication Good time management, and the ability to prioritise and stay effective under pressure Sound judgement, and a willingness to work within set procedures and policy Comfortable working on your own initiative and as part of a team Skilled in Microsoft Office (Word, PowerPoint, Excel), with strong IT and typing ability Contact Nicky Strutt TPBN1_NI