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For Companies At a Glance
- Tasks: Be the go-to person for client inquiries and keep everything running smoothly.
- Company: Join a reputable professional services firm known for excellence and innovation.
- Benefits: Enjoy a competitive salary, hybrid work options, and career development opportunities.
- Why this job: Make a real impact by building strong client relationships in a supportive environment.
- Qualifications: Previous customer service experience and at least 5 GCSEs including English and Maths required.
- Other info: Comprehensive training programs to help you grow your skills.
The predicted salary is between 28800 - 43200 £ per year.
Customer Services Administrator Belfast City Centre £ Competitive Artemis are working with an established, reputable business in the professional services sector – this organisation are dedication to excellence, integrity, and innovation and have an excellent reputation in the local market. About the Role As a Customer Services Administrator, you will be the first point of contact for clients, providing high-quality support and ensuring smooth administrative processes. Your role will be pivotal in maintaining strong client relationships and supporting the operational efficiency of the business. Key Responsibilities: Serve as the primary contact for client enquiries, providing prompt and professional responses Manage incoming calls, emails, and correspondence, directing them to appropriate departments Maintain accurate client records and databases, ensuring data integrity and confidentiality Support client onboarding processes, including documentation and compliance checks Coordinate meetings, appointments, and schedules for the client services team Assist in managing client feedback and resolving issues to ensure client satisfaction Collaborate with internal teams to streamline administrative workflows and improve service delivery Perform general administrative duties such as filing, scanning, and data entry Experience required: Previous experience in a customer service or administrative role, ideally within the professional services sector Excellent communication and interpersonal skills Strong organisational skills with the ability to prioritise tasks effectively High level of attention to detail and accuracy Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) Ability to work independently and as part of a team Strong problem-solving skills and a proactive approach Minimum of 5 GCSEs (or equivalent) at Grade C or above including English and Maths Whats on Offer? Competitive salary and benefits package Opportunities for career development and progression Supportive and inclusive work environment Comprehensive training programs Hybrid working For further information about this position contact Kelsey at Artemis Human Capital.
Customer Services Administrator employer: Artemis Human Capital
Contact Detail:
Artemis Human Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Familiarize yourself with the company’s values and mission. Since they emphasize excellence, integrity, and innovation, be prepared to discuss how your personal values align with theirs during the interview.
✨Tip Number 2
Brush up on your communication skills. As the first point of contact for clients, showcasing your ability to handle inquiries professionally will be crucial. Practice responding to common customer service scenarios.
✨Tip Number 3
Highlight your organizational skills. Be ready to share examples of how you’ve effectively managed multiple tasks or projects in previous roles, as this will demonstrate your ability to prioritize effectively.
✨Tip Number 4
Prepare to discuss your experience with MS Office. Since proficiency in tools like Word, Excel, and Outlook is required, think of specific instances where you used these programs to enhance your work efficiency.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Services Administrator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or administrative roles. Use specific examples that demonstrate your communication skills, attention to detail, and ability to manage multiple tasks.
Showcase Your Skills: Make sure to highlight your proficiency in MS Office and any other relevant software. Mention your strong organizational skills and problem-solving abilities, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are interested in the position and how your background makes you a great fit. Be sure to convey your enthusiasm for providing excellent client support and maintaining strong relationships.
How to prepare for a job interview at Artemis Human Capital
✨Showcase Your Communication Skills
As a Customer Services Administrator, excellent communication is key. Be prepared to demonstrate your ability to handle client inquiries effectively. Use clear and concise language during the interview and provide examples of how you've successfully managed client communications in the past.
✨Highlight Your Organizational Abilities
This role requires strong organizational skills. Discuss specific strategies you use to prioritize tasks and manage your time efficiently. You might want to share an example of a busy period where you successfully juggled multiple responsibilities.
✨Emphasize Attention to Detail
Attention to detail is crucial for maintaining accurate client records. Prepare to discuss how you ensure accuracy in your work. You could mention any tools or methods you use to double-check your work and maintain data integrity.
✨Demonstrate Problem-Solving Skills
Being proactive and having strong problem-solving skills are essential for this position. Think of a challenging situation you've faced in a previous role and explain how you approached it and what the outcome was. This will show your potential employer that you can handle issues effectively.
