At a Glance
- Tasks: Manage customer orders and ensure smooth logistics from start to finish.
- Company: Join a well-established organisation with a focus on customer service.
- Benefits: Competitive salary, hybrid work model, and opportunities for growth.
- Other info: Fast-paced environment with a culture of excellence and teamwork.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: 2+ years in customer service or logistics, strong organisational skills.
The predicted salary is between 25200 - 30800 £ per year.
- Customer Service Executive
- Belfast (Hybrid)
- £30,000-£34,000
An exciting opportunity has arisen to join a well-established and growing organisation within an NI success story, supporting an expanding division with a strong focus on customer service and export administration.
This is a fantastic opportunity for an experienced customer service or export professional who enjoys a varied role, working at pace.
You’ll become a key member of the team, working closely with customers and internal departments to ensure orders, documentation and logistical requirements are managed smoothly from start to finish.
- What you’ll be doing
- Managing customer orders and ensuring all administration and documentation is completed accurately and professionally from order through to payment.
- Preparing shipping documentation across a range of payment terms and multi-modal shipments.
- Building strong relationships with internal teams and external customers to ensure requirements are met to an exceptional standard.
- Ensuring compliance with relevant tariff codes, import duties and documentation requirements across target markets.
- Coordinating shipments from loading through to unloading, working collaboratively to minimise risk, delays and unnecessary costs.
- Completing registration dossiers and associated documentation to a consistently high standard.
- Maintaining accurate monthly KPI data for the order and registration administration function.
- Contributing to a culture of best-in-class customer service and operational excellence.
Ideally, you’ll bring
- 2+ years’ experience within customer service/sales administration/export/logistics
- Strong organisational and time-management skills, with the ability to prioritise in a fast-moving environment.
- Exceptional customer service and relationship-building abilities.
- Strong IT skills, including Microsoft Office
- A self-motivated approach and the ability to work effectively both independently and as part of a team.
- #J-18808-Ljbffr
Customer Service Executive employer: Artemis Human Capital
This high-growth technology business is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee development, you will have access to meaningful growth opportunities while contributing to impactful solutions that enhance fleet safety and efficiency across the UK and Ireland. Join a team that values ambition and rewards success, making it an ideal place for professionals eager to advance their careers in B2B sales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Artemis Human Capital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Artemis Human Capital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Artemis Human Capital:Your cover letter is your chance to shine! Tell us why you want to work at Artemis Human Capital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Artemis Human Capital!
How to prepare for a job interview at Artemis Human Capital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
