At a Glance
- Tasks: Manage customer orders and ensure smooth delivery across global markets.
- Company: Join a growing FMCG organisation with a collaborative culture.
- Benefits: Competitive salary, hybrid work, pension scheme, and professional development.
- Other info: Dynamic role with exposure to international markets and career growth opportunities.
- Why this job: Play a key role in supporting international customers and enhancing their experience.
- Qualifications: Experience in customer service or export administration and strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
- Customer Service Administrator
- Belfast (Hybrid)
- £28,000 - £34,000
Artemis Human Capital is delighted to be partnering with a growing organisation within the FMCG sector to recruit a Customer Service Administrator to join its expanding operations team.
This is an excellent opportunity to become part of a collaborative business where you'll play a key role in supporting international customers, coordinating export activities and ensuring the smooth delivery of products across global markets.
Working closely with customers, logistics providers and internal departments, you'll oversee the administrative and operational aspects of customer orders from initial placement through to successful delivery.
You'll ensure documentation is completed accurately, support compliance with international trade requirements and contribute to delivering an exceptional customer experience.
This is a varied position offering plenty of responsibility, exposure to international markets and the opportunity to develop your career within a successful and growing business.
The role
- Manage customer orders throughout the full order lifecycle, ensuring accuracy and timely completion.
- Prepare and process export, shipping and customs documentation for international deliveries.
- Coordinate trade finance documentation, including Letters of Credit and supporting export paperwork.
- Work closely with customers, freight forwarders and internal teams to ensure orders are fulfilled efficiently.
- Maintain compliance with international shipping regulations and customs procedures.
- Assist with product registration documentation for overseas markets.
- Produce operational reports and monitor key performance data to support continuous improvement initiatives.
- Deliver a high standard of customer service while managing multiple priorities and meeting critical deadlines.
To be successful in this role, you'll ideally have
- Previous experience within customer service administration/coordination, export administration, international logistics or a similar customer service or administration role.
- A solid understanding of export documentation and shipping processes.
- Excellent organisational skills with the ability to manage competing priorities.
- Strong communication skills and confidence building relationships with a variety of stakeholders.
- A proactive approach and exceptional attention to detail.
- Good working knowledge of Microsoft Office applications.
Remuneration
- Competitive salary of £28,000-£34,000.
- Hybrid working arrangement.
- Company pension scheme.
- Life assurance.
- Healthcare cash plan and Employee Assistance Programme.
- Ongoing learning and professional development opportunities.
Customer Service Administrator employer: Artemis Human Capital
This high-growth technology business is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee development, you will have access to meaningful growth opportunities while contributing to impactful solutions that enhance fleet safety and efficiency across the UK and Ireland. Join a team that values ambition and rewards success, making it an ideal place for professionals eager to advance their careers in B2B sales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Artemis Human Capital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Artemis Human Capital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Artemis Human Capital:Your cover letter is your chance to shine! Tell us why you want to work at Artemis Human Capital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Artemis Human Capital!
How to prepare for a job interview at Artemis Human Capital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
