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- Tasks: Be the go-to person for client queries and support, ensuring a top-notch experience.
- Company: Join a reputable professional services firm known for its warm and welcoming team.
- Benefits: Enjoy competitive pay, hybrid work options, private healthcare, and generous leave.
- Why this job: Perfect for those who love building relationships and thrive in a dynamic environment.
- Qualifications: Experience in admin roles, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Opportunities for professional development and a supportive culture await you!
The predicted salary is between 28800 - 43200 £ per year.
Client Services Coordinator
Belfast
Permanent, Full-Time
Competitive + Benefits
Our client is an established, reputable business in the professional services sector. They are seeking a highly organised and service-driven Client Services Coordinator to join their warm and welcoming team. This is an excellent opportunity for someone with strong communication skills and a commitment to delivering an exceptional experience for clients.
This role is ideal for a candidate who thrives in a professional environment, enjoys building relationships, and takes pride in ensuring clients receive timely, accurate and proactive support.
Key Responsibilities
- Acting as a first point of contact for member enquiries, ensuring prompt, professional responses via phone, email and in person.
- Coordinating the delivery of member benefits, services and communications.
- Supporting the planning and delivery of workshops, events and activities for clients.
- Maintaining accurate member records, ensuring all data is up to date and compliant with GDPR.
- Assisting in the production and distribution of newsletters, updates and internal and external communications.
- Working closely with internal teams to ensure a seamless experience for clients.
- Handling feedback, queries and concerns with professionalism and discretion.
- Supporting projects and initiatives designed to enhance client engagement and satisfaction.
Skills & Experience Required
- Proven experience in an administrative role.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to prioritise multiple tasks.
- High level of attention to detail and accuracy in record-keeping.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- A proactive, solutions-focused approach with a commitment to service excellence.
Personal Attributes
- Professional, approachable and confident in dealing with stakeholders at all levels.
- Positive attitude with a willingness to go the extra mile.
- Adaptable and able to work effectively in a fast-paced environment.
- Discreet and respectful when handling confidential information.
What’s on Offer
- Competitive salary and benefits package.
- Enhanced pension.
- Generous annual leave entitlement.
- Private health care.
- Hybrid working after probationary period.
- Professional development and training opportunities.
- Supportive and collaborative working culture.
For further information please contact Kelsey at Artemis Human Capital.
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Client Services Coordinator employer: Artemis Human Capital
Contact Detail:
Artemis Human Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what they stand for will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Client Services Coordinator role, which can give you an edge in your application.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your organisational skills and ability to handle multiple tasks. Being able to articulate these experiences clearly will showcase your suitability for the role.
✨Tip Number 4
Research common challenges faced in client services roles and think about how you would address them. This proactive approach will impress interviewers and show that you’re ready to tackle the responsibilities head-on.
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles and showcases your strong communication skills. Emphasise any previous work where you acted as a first point of contact for clients or managed multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for client services. Mention specific examples of how you've delivered exceptional service in the past and how your proactive approach aligns with the company's values.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and your organisational skills. Provide examples of how you've maintained accurate records and handled confidential information in previous roles.
Showcase Your Professional Attributes: Demonstrate your professional and approachable nature in your application. Use language that conveys your positive attitude and willingness to go the extra mile for clients, as these traits are essential for the role.
How to prepare for a job interview at Artemis Human Capital
✨Showcase Your Communication Skills
As a Client Services Coordinator, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Consider sharing examples of how you've effectively handled client inquiries or resolved issues in the past.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. Discuss specific strategies you use to manage multiple tasks and ensure timely responses. You might want to mention any tools or methods that help you stay organised and efficient.
✨Demonstrate Your Proactive Approach
Employers are looking for candidates who take initiative. Prepare to discuss instances where you went above and beyond to enhance client satisfaction or streamline processes. This will show your commitment to service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as managing client feedback or coordinating events. Think through potential scenarios and how you would respond, showcasing your problem-solving skills and professionalism.
