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- Tasks: Oversee live events, ensuring everything runs smoothly and safely.
- Company: Join a leading organisation in the live events and cultural venues sector.
- Benefits: Competitive salary, generous pension scheme, and a supportive team culture.
- Why this job: Be at the heart of exciting events and make a real impact on customer experience.
- Qualifications: Two years in a supervisory role with strong customer service skills.
- Other info: Work on diverse high-profile events in a dynamic environment.
The predicted salary is between 28000 - 36000 £ per year.
Artemis Human Capital is delighted to be working with a well-established organisation in the live events and cultural venues sector that operates a range of flagship venues for entertainment, conferences and public events. This is an opportunity to join a values-driven team that delivers large-scale events to a world-class standard and takes real pride in customer experience.
They are now seeking an experienced Duty Manager to play a key role in the operational delivery of events across multiple venues. This is a permanent full-time position offering variety, responsibility and the chance to be at the heart of live event delivery.
The role
- Manage venues during live events to ensure smooth and safe delivery
- Work flexibly across multiple large venues including evenings and weekends
- Lead on health and safety compliance including emergency decision making
- Resolve customer issues and complaints with confidence and professionalism
- Supervise front of house and operational teams during events
- Ensure event information and reporting is accurately maintained
- Support event planning for selected entertainment and business events
- Champion equality, accessibility and safeguarding at all times
About you
This role will suit someone who thrives in live environments and enjoys being the person others look to when decisions need to be made. You will be comfortable balancing operational detail with customer experience.
You will bring:
- Two years’ experience in a supervisory or managerial role within events or a similar operational/hospitality setting
- Proven experience delivering excellent customer service
- Strong communication and organisational skills
- Confidence making time-critical decisions that impact people and operations
- A solid understanding of health and safety in busy public environments
- Good IT skills including Microsoft Word
- Formal qualifications in English and Maths are required or equivalent experience demonstrating strong literacy and numeracy.
Additional details
- Permanent full-time role
- Generous employer pension scheme
- The chance to work on a diverse range of high-profile events
- Supportive culture built around teamwork pride and professionalism
For further information about this position please click apply and a member of our team will be in touch.
Duty Manager (Events) in Belfast employer: Artemis Human Capital
Contact Detail:
Artemis Human Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager (Events) in Belfast
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, and conferences to connect with people in the live events sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous event management experiences. Include photos, testimonials, and any metrics that highlight your success. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like the one we're working with. Express your interest in potential roles and share how you can contribute to their events.
✨Tip Number 4
Prepare for interviews by practising common questions related to event management. Think about scenarios where you had to make quick decisions or resolve issues. We want you to feel confident and ready to impress!
We think you need these skills to ace Duty Manager (Events) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory or managerial roles in events, and don’t forget to showcase your customer service achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Duty Manager role. Mention your passion for live events and how you can contribute to delivering world-class experiences.
Showcase Your Decision-Making Skills: In your application, give examples of times when you’ve had to make quick decisions under pressure. This will demonstrate your ability to handle the fast-paced environment of live events, which is key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Artemis Human Capital
✨Know Your Venues
Familiarise yourself with the venues you'll be managing. Research their layout, facilities, and any unique features. This will help you speak confidently about how you can ensure smooth operations during events.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Highlight your ability to resolve conflicts and make quick decisions, as these are crucial for a Duty Manager role.
✨Emphasise Customer Experience
Be ready to discuss how you've delivered excellent customer service in past roles. Share specific instances where you turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Understand Health and Safety Protocols
Brush up on health and safety regulations relevant to live events. Be prepared to discuss how you would handle emergencies and ensure compliance, as this is a key responsibility of the Duty Manager.
