At a Glance
- Tasks: Lead and manage a commercial vehicle dealership, driving profitability and operational excellence.
- Company: Established commercial vehicle dealership with a strong reputation for customer relationships.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and team empowerment.
- Why this job: Make a real impact in the automotive industry while building strong customer connections.
- Qualifications: Proven experience in management within a commercial or automotive environment.
The predicted salary is between 56700 - 69300 £ per year.
An established commercial vehicle dealership is seeking a General Manager to take full operational and commercial ownership of the business.
This is a hands-on leadership role for someone who can balance strategic thinking with day-to-day involvement on the ground someone equally comfortable reviewing margin performance as they are walking the workshop floor or sitting down with a key customer.
The successful candidate will be responsible for driving profitability, tightening up operational processes, and building on the company's reputation for strong customer relationships.
Reports To Managing Director / Owner Key Responsibilities Business & Industry Understanding Maintain a strong grasp of the commercial vehicle sector, including market trends, competitor activity, and supplier/franchise relationships.
Ensure the business remains compliant with relevant industry, health & safety, and regulatory requirements.
Bring commercial judgement to decisions on pricing, stock, staffing, and capital investment.
Customer & Relationship Management Act as a senior point of contact for key accounts and long-standing customers, maintaining and growing those relationships personally.
Ensure consistently high standards of customer service are delivered across sales, parts, and service/workshop functions.
Handle escalated customer issues directly, using them as opportunities to strengthen loyalty rather than just resolve complaints.
Represent the business at industry events, with suppliers, and within the local business community.
Hands-On Operational Leadership Be visibly present across the business on the floor, in the workshop, on the sales floor not just in the office.
Lead, motivate, and hold accountable department heads and their teams (sales, service, parts, admin).
Step in directly where needed to resolve operational bottlenecks or support the team during busy periods.
Recruit, develop, and manage performance of direct reports.
Process & Efficiency Review current operational processes across departments and identify where they are inconsistent, outdated, or being worked around.
Design and implement clear, documented processes for core operations (job workflows, stock control, invoicing, reporting) to improve consistency and reduce errors.
Introduce better use of systems/data to track performance in real time rather than relying on informal or ad hoc reporting.
Build a culture of continuous improvement, with staff empowered to flag inefficiencies.
Person Specification Essential Proven experience as a General Manager, Operations Manager, or senior department head within a commercial/automotive/vehicle dealership/mechanical environment (or a closely comparable sector).
Track record of building and maintaining strong customer relationships at a senior level.
A genuinely hands-on leadership style comfortable being on-site and visible, not purely desk-based.
Demonstrated experience improving or building operational processes in a previous role.
Strong people management skills, with experience managing managers/supervisors.
- Contact Nicky Strutt
- TLNT1_NI
General Manager - Commercial Vehicle TLNT1_NI in Antrim employer: Artemis Human Capital
Join a well-established and respected construction and engineering business in Newry, where you will be part of a high-performing finance team dedicated to delivering quality projects. With a strong focus on employee wellbeing, the company offers 31 days of annual leave, flexible working policies, and ongoing training opportunities, ensuring that you can grow and progress in your finance career while enjoying a supportive and dynamic work environment.
