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For Companies At a Glance
- Tasks: Support customer service by managing queries and ensuring smooth operations.
- Company: Join a purpose-driven organisation focused on community support and sustainability.
- Benefits: Competitive salary, bonus, on-site parking, and potential for permanent role.
- Why this job: Be part of a collaborative team making a real difference in customer experiences.
- Qualifications: 5 GCSEs including Maths and English; strong communication and organisational skills.
- Other info: 12-month maternity cover with opportunities for career growth.
The predicted salary is between 26000 - 26000 £ per year.
Customer Services Assistant (Maternity Cover – 12 Months) Antrim Full-Time | 37.5 hours per week £26,000 + Bonus
Are you a customer-focused professional with strong organisational skills and a passion for delivering excellent service? We’re working with a forward-thinking organisation, recruiting for a Customer Services Assistant on a 12-month maternity cover contract to join their warm and welcoming team. This is an exciting opportunity to join a purpose-driven organisation that plays a vital role in supporting communities and essential services, while also contributing to a more sustainable energy future.
The Opportunity
Reporting to a senior team lead, you will play a key role in supporting the customer services function, ensuring a high standard of service delivery across both administrative and customer-facing activities. You’ll work closely with internal teams and external stakeholders, helping to manage customer queries, support operational processes and ensure tasks are completed accurately and on time.
Key Responsibilities
- Provide administrative support across the customer services function
- Respond to customer queries via phone and email, delivering a high standard of service
- Ensure accuracy, compliance and data integrity in all tasks
- Monitor and manage requests from external partners and suppliers
- Identify process improvements and highlight any anomalies or delays
- Collaborate with internal departments to ensure efficient service delivery
- Support reporting and tracking of operational activities
About You
You’ll be a professional, proactive individual who thrives in a fast-paced environment and is committed to delivering excellent customer experiences.
Essential
- Minimum of 5 GCSEs (or equivalent), including Maths and English
- Strong written and verbal communication skills
- Excellent organisational and time management abilities
- Ability to manage workload effectively and meet deadlines
- Comfortable working collaboratively across teams
Why Apply?
- Retention bonus
- Array of additional benefits
- On-site parking and close to public transport links
- Opportunity to work in a values-driven, people-focused organisation
- Supportive and collaborative team environment
- Potential opportunity for a permanent role, subject to business needs
Additional Information
This is a fixed-term contract for 12 months (maternity cover). A reserve list may be created for future similar opportunities. There may be the possibility of a permanent position arising during the contract.
Apply Now
If you’re looking to build your career in a dynamic and meaningful environment, submit your CV and a member of the team will be in touch with more details.
Customer Service Assistant in Antrim employer: Artemis Human Capital
Contact Detail:
Artemis Human Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Antrim
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their mission and how you can contribute to their goals. This will show them you're genuinely interested and ready to be part of their team.
✨Tip Number 3
Practice common interview questions related to customer service. Think about your past experiences and how they relate to the role. Being able to share specific examples will help you stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service Assistant in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Assistant role. Highlight your customer service experience and any relevant administrative skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering excellent service and how your organisational skills can contribute to our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves responding to customer queries, make sure your written application demonstrates your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Artemis Human Capital
✨Know the Company
Before your interview, take some time to research the organisation. Understand their mission, values, and the role they play in supporting communities. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to deliver excellent service, which is crucial for the role.
✨Be Organised and Punctual
Arrive on time and bring all necessary documents, like your CV and any references. Being organised reflects your time management abilities, which are essential for this position. Plus, it sets a positive tone for the interview right from the start!
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team dynamics, the company culture, or how success is measured in the role. Asking insightful questions shows that you’re engaged and serious about the opportunity.