At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and maximise sales.
- Company: Join The Fragrance Shop, the largest independent fragrance retailer in the UK.
- Benefits: Enjoy a competitive salary, merchandise discounts, and exciting store incentives.
- Other info: Flexible hours including evenings and weekends with great career progression opportunities.
- Why this job: Be part of a vibrant team and make a real impact in the fragrance industry.
- Qualifications: GCSE level education and experience in a supervisory role are essential.
The predicted salary is between 25000 - 32000 £ per year.
Location: Bluewater
Job Type: Full Time
Salary: Competitive
About
Established in 1994, The Fragrance Shop (TFS) is known for its passionate and innovative nature within the fragrance industry and we are the largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, in over 200 stores nationwide and online. The Fragrance Shop are now on the lookout for a passionate, ambitious and experienced Assistant Manager to join the team and support with the day to day store management at our store in Bluewater.
Role Overview
Responsible for helping the Store Manager manage the store by providing excellent customer service whilst ensuring sales are maximised at every opportunity and establishing efficient methods of operation. This position is hands-on and will play a pivotal part in staff training and development.
Responsibilities
- Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service.
- Take a lead role in resolving customer questions and queries.
- Following guidelines, ensure that all products are presented/displayed to their best advantage.
- Ensure that all products are correctly coded, priced and accurate POS is used.
- Actively promote the company and role in the local marketplace.
- Continue to develop self and role by studying relevant training materials and store information.
About The Applicant
Essential:
- Educated to GCSE level or equivalent
- Experience in a supervisory/managerial capacity
- Leadership Skills
- Communication Skills
- Interpersonal Skills
- Organisation Skills
- Self-motivated
- Commercial awareness
Desirable:
- Business related qualification
- Previous retail experience as a Store Manager
- Visual merchandising knowledge
Required Skills
- Customer service focused
- Adaptable with a ‘can do’ attitude
- Strong communication and interpersonal skills
Benefits
- Competitive Salary
- Merchandise discount
- Exciting store incentives
- Industry leading training and development programmes
- Progression Pathways
Further Information
Must be fully flexible. Hours will include days, evenings and weekends.
The Fragrance Shop - Full Time Deputy Manager (40 hours) employer: Artemis Clarke Ltd
The Fragrance Shop is an exceptional employer, offering a vibrant work culture that prioritises employee development and customer satisfaction. With competitive salaries, generous merchandise discounts, and industry-leading training programmes, team members at our Bluewater location can expect meaningful growth opportunities while being part of a passionate and innovative team dedicated to making luxury fragrances accessible to all.
StudySmarter Expert Advice🤫
We think this is how you could land The Fragrance Shop - Full Time Deputy Manager (40 hours)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Fragrance Shop. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Think about your past experiences and how they relate to the role. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Dress to impress! Since you'll be working in retail, make sure your outfit reflects the brand's image. A smart, polished look will show that you take the role seriously and understand the importance of presentation in the fragrance industry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Deputy Manager role!
We think you need these skills to ace The Fragrance Shop - Full Time Deputy Manager (40 hours)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the fragrance industry shine through. We want to see that you're not just looking for any job, but that you're genuinely excited about joining The Fragrance Shop and contributing to our mission.
Tailor Your CV:Make sure your CV is tailored to the Deputy Manager role. Highlight your supervisory experience and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining The Fragrance Shop family.
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Fragrance Facts
Before heading into the interview, brush up on your knowledge of fragrances and the products The Fragrance Shop offers. Familiarise yourself with popular brands and scents, as well as any recent trends in the fragrance industry. This will show your passion and commitment to the role.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully trained or motivated a team. Highlight how you resolved conflicts or improved team performance, as this will resonate well with the interviewers.
✨Customer Service is Key
The Fragrance Shop prides itself on excellent customer service. Be ready to discuss your approach to providing outstanding service and how you would handle difficult customer situations. Think of specific instances where you went above and beyond for a customer.
✨Dress to Impress
Since you're applying for a role in retail, your appearance matters. Dress smartly and in a way that reflects the brand's image. This not only shows respect for the interview process but also gives a glimpse of how you would represent the store.
