At a Glance
- Tasks: Lead a dynamic team to achieve sales targets and deliver exceptional customer service.
- Company: Join Sunnamusk, a fast-growing luxury fragrance brand with a passion for excellence.
- Benefits: Enjoy a 40% employee discount, 28 days holiday, and career progression opportunities.
- Other info: Flexible hours, including weekends, in a vibrant and supportive work environment.
- Why this job: Be part of an inspiring team that elevates the fragrance retail experience.
- Qualifications: 2+ years in retail leadership, strong communication skills, and a passion for fragrances.
The predicted salary is between 21600 - 26400 £ per year.
Key details
- Location: Bluewater, Dartford
- Hours: Permanent full-time hours - 35 hours per week (5 out of 7 days per week, inclusive of weekends)
- Salary: Competitive
About Sunnamusk
At Sunnamusk, we are revered as a specialist fragrance house, dedicated to crafting a distinguished line of luxury fragrances. From pure fine oils, eau de parfums, candles, and home fragrance products, we are the epitome of sophistication in the world of fragrance. We are one of the UK's fastest-growing fragrance brands and have expanded into the Europe region, with further plans for unprecedented growth and success on a global scale. Our mission is simple yet profound: to cultivate enduring relationships with our esteemed clientele by curating bespoke fragrance experiences tailored to their unique preferences and desires, and to create a positive work culture that nurtures the individual talents and passions of our employees.
The role
At Sunnamusk, our retail team serves as the cornerstone of our operations. Anchored by our core values, they embody the essence of our brand and go above and beyond to fulfil the aspirations of our customers. We are currently seeking a dynamic Retail Team Leader to join one of our luxury fragrance stores. Are you passionate about leading and motivating a team to perform in a fast-paced environment? Do you inspire and motivate those around you to get the best out of them? If yes, then join us in delivering unparalleled service excellence and elevating the fragrance retail experience to new heights.
Key responsibilities
- Lead and motivate a team of sales associates to achieve sales targets and deliver exceptional customer service
- Provide guidance and support to team members, including training, coaching, and performance management
- Ensure the store is well-presented and fully stocked at all times, including overseeing merchandising and inventory management
- Handle customer enquiries, complaints, and escalations in a professional and timely manner
- Monitor and analyse sales performance, identify areas for improvement, and implement strategies to drive sales growth
- Uphold company policies and procedures, including compliance with health and safety regulations
- Collaborate with the Store Manager to develop and implement promotional activities and marketing initiatives
Key qualifications
- Previous experience in retail sales, with a minimum of 2 years in a leadership or supervisory role
- Proven track record of achieving sales targets and delivering excellent customer service
- Strong leadership skills, with the ability to motivate and inspire team members
- Excellent communication and interpersonal abilities
- Detail-oriented with strong organisational and time management skills
- Passion for the fragrance industry and a desire to stay informed about new products and trends
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Company benefits
- 40% employee discount
- 28 days holiday
- Commission structure
- Career progression and an opportunity to grow within the company
Sunnamusk - Full Time Team Leader (35 hours) employer: Artemis Clarke Ltd
Artemis Clarke Ltd is an exceptional employer, offering a vibrant work culture at Bluewater that fosters teamwork and personal growth. With a focus on employee development through training opportunities and a competitive bonus scheme, we ensure our Store Managers are well-equipped to lead their teams to success while enjoying attractive employee discounts. Join us to be part of a dynamic retail environment where your passion for sales and leadership can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Sunnamusk - Full Time Team Leader (35 hours)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Artemis Clarke Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Artemis Clarke Ltd!
We think you need these skills to ace Sunnamusk - Full Time Team Leader (35 hours)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Artemis Clarke Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Artemis Clarke Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Artemis Clarke Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Artemis Clarke Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
