At a Glance
- Tasks: Support store operations and ensure excellent customer experiences through effective administration.
- Company: Join Mappin & Webb, a leading jewellery and watch retailer with a passion for excellence.
- Benefits: Competitive salary, training opportunities, and a vibrant team environment.
- Other info: Opportunity for growth in a prestigious retail environment.
- Why this job: Be part of a dynamic team that creates memorable customer experiences every day.
- Qualifications: Strong organisational skills, IT literacy, and a proactive attitude are essential.
The predicted salary is between 25000 - 32000 £ per year.
Mappin & Webb is seeking a Store Administrator to play a key role in ensuring that all areas of administration within the store are kept in line with company procedures. You will be a dedicated and committed team player offering consistent support to the Store and wider business, with a passion for delivering excellent customer service.
Essential Experience / Attributes
- Excellent planning and organisational skills.
- IT literate.
- Flexible and adaptable to change.
- Motivated, proactive and dedicated.
- Excellent interpersonal and communication skills.
- Numerate.
Desirable Experience
- Jewellery and watch product knowledge.
- Advanced selling and negotiation skills.
- External jewellery qualifications.
- Visual merchandising skills.
- Working to sales targets.
About The Applicant
As a Store Administrator, you will be responsible for ensuring all areas of administration within the store adhere to company procedures. You will engage with customers and colleagues using your excellent interpersonal skills and passion for the business. A committed and dedicated team player, you will assist in identifying, sharing, and spreading best practices throughout the wider business. You will be well presented at all times with a positive “can do” attitude, delivering excellent customer service to everyone you meet.
Key Responsibilities
- Ensuring all administrative tasks and related documentation adhere to Company Audit and Security procedures, including stock control, end of day paperwork, and banking.
- Ensuring enquiries and orders are dealt with efficiently.
- Managing all internal stock and repair systems in line with audit procedures.
- Ensuring quality housekeeping and efficient set up in all admin associated areas of the store.
- Assisting on the retail side as required.
- Delivering an exceptional customer experience.
- Adhering to policies and procedures.
- Continuous development of product knowledge.
- Completion of relevant training via e-learning.
- Adhering to company dress code.
Our Vision
To be the best watch and jewellery retailer, inspiring our colleagues, working together with our suppliers, amazing our customers, and creating memories that last a lifetime.
Store Administrator – Customer Experience & Operations employer: Artemis Clarke Ltd
Mappin & Webb is an exceptional employer that values its employees by fostering a collaborative and supportive work culture at our Bluewater location. With a commitment to employee growth, we offer continuous training opportunities and encourage a passion for customer service, ensuring that every team member plays a vital role in creating memorable experiences for our customers. Join us to be part of a dedicated team where your contributions are recognised and rewarded in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Administrator – Customer Experience & Operations
✨Tip Number 1
Get to know the company! Research Mappin & Webb and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers and colleagues, it’s crucial to articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed tasks or projects in the past. This will demonstrate your ability to handle the administrative side of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Mappin & Webb family.
We think you need these skills to ace Store Administrator – Customer Experience & Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Store Administrator role. Highlight your planning, organisational skills, and any relevant retail experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team. Don’t forget to mention your adaptability and proactive attitude!
Show Off Your IT Skills:Since being IT literate is essential for this role, make sure to mention any relevant software or systems you’re familiar with. We want to see how tech-savvy you are and how you can help streamline our operations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of jewellery and watches. Familiarise yourself with the products Mappin & Webb offers, as well as any recent trends in the industry. This will show your passion for the role and help you engage in meaningful conversations during the interview.
✨Show Off Your Organisational Skills
As a Store Administrator, you'll need excellent planning and organisational skills. Prepare examples from your past experiences where you've successfully managed tasks or projects. Be ready to discuss how you prioritise your workload and ensure everything runs smoothly.
✨Demonstrate Your Customer Service Skills
Mappin & Webb values exceptional customer service, so be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your interpersonal skills and how you handle difficult situations with grace and professionalism.
✨Dress to Impress
First impressions matter! Make sure you’re well presented and adhere to the company dress code. Dressing smartly not only shows respect for the interviewers but also reflects your understanding of the brand's image and values.
