At a Glance
- Tasks: Provide top-notch support for Agresso/Unit4BW and help clients resolve issues.
- Company: Join a global client with a commitment to innovative software solutions.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Work in a dynamic team environment with opportunities for career advancement.
- Why this job: Make a real difference by supporting clients and enhancing their experience with cutting-edge software.
- Qualifications: Advanced experience with Agresso/Unit4BW and excellent customer service skills.
The predicted salary is between 45000 - 70000 £ per year.
£45k - £70k. The main office is based in Maidstone, Kent but this can be a remote role. There is a requirement to work one day a fortnight in the office, but they do have multiple offices over the UK, so you could choose the office that is closest to you.
A Unit4 Business World (Agresso) Senior Support Analyst is required to join the internal support team of my global client. My client is heavily committed to using Agresso globally. Due to increasing numbers of clients and project work, we are looking for someone to join our Unit4 Business World (Agresso) Support Team. The team provides support and training for Unit4/Agresso and other related systems and processes. This will include working with clients (mainly remotely) to understand and resolve issues relating to U4BW and other integrated systems that fall under the remit of the team.
Our ideal candidate:
- Experience with using and supporting Agresso/Unit4BW to an advanced level
- Someone who can provide excellent customer service to our clients
- An ability to quickly understand and troubleshoot an issue
- Excellent clear communication skills and able to format responses to what can be technical issues in an easily understandable way
- An understanding of the life cycle of a project
- An understanding of integrations and integration methods and processes
- An understanding of financial and accounting processes
- SQL experience would be an advantage
- Able to test new releases of software and enhancements and report findings in a clear and accurate way
- Supporting internal team members
- Assisting with projects and implementations
- Able to work effectively within a team structure and with team members
Senior Support Analyst - Agresso / Unit 4 Business World employer: Artemis Clarke Ltd
Artemis Clarke Ltd is an exceptional employer, offering a vibrant work culture at Bluewater that fosters teamwork and personal growth. With a focus on employee development through training opportunities and a competitive bonus scheme, we ensure our Store Managers are well-equipped to lead their teams to success while enjoying attractive employee discounts. Join us to be part of a dynamic retail environment where your passion for sales and leadership can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Analyst - Agresso / Unit 4 Business World
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Artemis Clarke Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Artemis Clarke Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Support Analyst - Agresso / Unit 4 Business World
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Artemis Clarke Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Artemis Clarke Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Artemis Clarke Ltd!
How to prepare for a job interview at Artemis Clarke Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
