Operations Manager in Ramsgate

The Operations Manager will take ownership of operational infrastructure across the organisation, ensuring that processes are effective, compliant, and scalable. This is a hands‑on leadership position suited to someone who thrives in a fast‑paced, growing environment and enjoys bringing structure, accountability, and clarity to business operations.

Key Responsibilities

• Finance & Commercial Operations: Monitor and report on day-to-day cash flow, oversee bank payments and payment setup, maintain and review job-level profit and loss reports, conduct system reconciliations to ensure invoice accuracy, check, raise, and chase invoices, produce sales forecasts based on forward bookings, manage annual renewals including insurances and accreditations, support accurate financial reporting and maintain system controls.
• Systems & Software Management: Manage user access and permissions across operational and accounting systems, set up and maintain pricing templates and documentation, ensure data integrity between job management and accounting platforms.
• HR & People Operations: Oversee onboarding and induction processes, maintain employee records and HR systems, conduct and record compliance checks (right to work, ID verification), log sickness, absence, and HR exceptions, manage contracts and HR documentation, support and improve internal training systems.
• Payroll Support: Log payroll exceptions and liaise with external payroll providers, set up payroll‑related payments within banking systems.
• Stock & Supply Chain: Order stock and consumables, evaluate pricing and bulk purchasing opportunities, receive, check, and manage stock control processes.
• Client & Partner Management: Manage invoicing and supporting documentation requirements, attend and contribute to weekly operational meetings.
• Tenders & Compliance: Maintain tender tracking systems, support tender writing, pricing, and submissions, maintain ISO documentation and compliance records, manage document control logs, facilitate internal and external audits.

Candidate Profile

Essential: Strong operational management experience, financial and commercial awareness, including invoicing and cash flow oversight, experience using job management and accounting systems (e.g., simPRO, Xero, or similar), excellent organisational and administrative skills, ability to manage multiple priorities and stakeholders effectively, strong attention to detail with a continuous improvement mindset.

Desirable: Knowledge of ISO standards and audit processes, experience supporting tenders and compliance frameworks.

Personal Attributes: Proactive and solutions‑focused, highly organised and detail‑oriented, confident communicator at all levels, comfortable taking ownership and accountability, able to work independently while supporting a growing team.

This is an excellent opportunity for an experienced operations professional to take a central role in strengthening and streamlining business operations within a growing organisation.