At a Glance
- Tasks: Lead the guest experience onboard cruise ships and ensure exceptional service delivery.
- Company: Join a well-established cruise line with a friendly team atmosphere.
- Benefits: Enjoy competitive salary, hybrid working, and access to exclusive discounts.
- Other info: Flexible schedule with opportunities for career growth and development.
- Why this job: Make waves in hospitality while travelling to beautiful destinations.
- Qualifications: 3+ years management experience in hospitality; cruise experience preferred but not essential.
The predicted salary is between 40000 - 50000 £ per year.
Do you have previous cruise ship experience and are looking for your next career move? Firmin Recruit are delighted to be working with our established Cruise Line client who are recruiting for an experienced Onboard Hospitality & Revenue Manager to join their friendly and established team.
Hours: 9 am – 5.30 pm Monday – Friday. Some Hybrid working – based at Purfleet 2 days per week, 20 days + Bank Holiday rising to 25 days. Access to Sage Benefits including retail, gym, cinema discounts as well as GP and personal counselling and advice. Ex UK Cruise after 6 months to enjoy.
The Role
The Onboard Hospitality & Revenue Manager is responsible for delivering the full guest experience onboard the assigned cruise ship/s. The role leads the preparation, execution, and delivery of the onboard product, ensuring a consistently exceptional cruise experience. You are also responsible, alongside the Head of Hotel Operations and Head of Guests, to maintain all service and operational standards, achieving KPI’s, CSQs, and revenue targets.
Key Responsibilities
- Work closely with colleagues to maintain onboard standards, ensure adherence to agreed procedures, and identify priorities for ship improvements.
- Work with the Head of Guest Experience, Group Head of Hotel Operations & Procurement to develop and implement the Guest experience brand strategy, ensuring it is deliverable onboard.
- Take full ownership of the end-to-end guest experience.
- Work with other Onboard Hospitality Revenue Managers to support product and service improvements.
- Serve as the primary point of contact for Hotel Directors and compliance.
- Conduct regular ship visits to audit standards and support onboard teams.
- Review the daily log to ensure smooth cruise operations and provide recommendations to the Guest Experience Manager.
- Other duties as requested to ensure this role is handled successfully.
Suitable Candidate
- Minimum 3 years of management experience at a full-service hotel, resort, or cruise ship in a senior position.
- Cruise Ship experience preferred but not essential.
- Strong organisational skills and excellent verbal and written communication skills in English.
- Available to travel and work a flexible schedule with 5 days work over 7 including weekend work.
- Proficient in Microsoft Office/Resco or similar onboard PMS systems.
- Ability to critically assess performance.
- Ability to identify, manage, and solve problems.
- Consistent, accountable, confident, and committed.
- Strong communication skills.
- Passport, a valid driving license, and access to your own vehicle as you will need to travel to 7 UK ports.
If you have the necessary experience and would like more information about this role, please send your CV. Firmin Recruit is an agency working on behalf of our client.
Hospitality & Revenue Manager in Purfleet employer: Artemis Clarke Ltd
Join a dynamic and supportive team as an Onboard Hospitality & Revenue Manager with our esteemed Cruise Line client, where your expertise will directly enhance the guest experience on board. Enjoy a competitive benefits package including generous holiday allowances, hybrid working options, and access to exclusive discounts, all while being part of a culture that prioritises employee growth and development. With opportunities for travel and unique experiences at sea, this role offers a rewarding career path in the vibrant hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality & Revenue Manager in Purfleet
✨Network Like a Pro
Get out there and connect with people in the cruise industry! Attend events, join online forums, and don’t be shy about reaching out to former colleagues. You never know who might have a lead on your next big opportunity.
✨Show Off Your Skills
When you get that interview, make sure to highlight your experience in hospitality and revenue management. Use specific examples from your past roles to demonstrate how you’ve improved guest experiences and met revenue targets. We want to see your impact!
✨Research the Company
Before any interview, do your homework on the cruise line. Understand their brand, values, and what makes them unique. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Apply Through Our Website
Don’t forget to apply through our website for the best chance at landing that role! We’re here to help you every step of the way, so take advantage of our resources and let’s get you on board!
We think you need these skills to ace Hospitality & Revenue Manager in Purfleet
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hospitality & Revenue Manager role. Highlight your cruise ship experience and any relevant management roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've delivered exceptional guest experiences in the past, and let your personality come through.
Showcase Your Skills:Don’t forget to highlight your organisational skills and communication prowess. Mention any experience with Microsoft Office or PMS systems, as these are key for the role. We love seeing candidates who can critically assess performance and solve problems!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Cruise Experience
Make sure to highlight your previous cruise ship experience during the interview. Be ready to discuss specific situations where you enhanced guest experiences or improved operational standards. This will show that you understand the unique challenges and rewards of working in this environment.
✨Familiarise Yourself with Key Responsibilities
Review the key responsibilities listed in the job description and prepare examples from your past roles that demonstrate your ability to meet these expectations. For instance, think about times when you successfully led a team or implemented a new strategy that improved guest satisfaction.
✨Showcase Your Organisational Skills
As an Onboard Hospitality & Revenue Manager, strong organisational skills are crucial. Prepare to discuss how you manage multiple tasks and priorities effectively. You might want to share a specific example of a time when you had to juggle various responsibilities while maintaining high service standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the current challenges they face in guest experience or how they measure success in their onboard operations. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
