At a Glance
- Tasks: Provide exceptional customer service and styling advice to enhance the shopping experience.
- Company: Phase Eight, a leading women's wear brand with a focus on quality and style.
- Benefits: Competitive pay, flexible hours, and full training provided.
- Other info: Inclusive culture that values diversity and personal growth.
- Why this job: Join a dynamic team and help customers feel amazing in their outfits.
- Qualifications: Great communication skills and a passion for fashion.
The predicted salary is between 10 - 12 £ per hour.
A first class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customer as their primary focus, actively listening to their needs and providing considered product and styling options to enhance the overall store performance.
As a Style Advisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities.
- Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles.
- Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged.
- Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
About You:
As a Style Advisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us:
Founded in 1979, Phase Eight is an original, design led women’s wear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress.
Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Further Information:
Flexibility around hours - including evenings and weekends.
Phase Eight - Part Time Style Advisor (6 hrs) employer: Artemis Clarke Ltd
Phase Eight is an exceptional employer that prioritises a supportive and inclusive work culture, offering comprehensive training and ongoing development opportunities for our Style Advisors. Located in the vibrant Bluewater shopping centre, employees enjoy a dynamic retail environment where they can connect with customers and showcase their styling expertise while being part of a brand that values creativity and diversity. With a commitment to excellence and a focus on employee growth, Phase Eight provides a rewarding experience for those looking to make a meaningful impact in the fashion retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Phase Eight - Part Time Style Advisor (6 hrs)
✨Tip Number 1
Get to know the brand! Before your interview, dive into Phase Eight's latest collections and understand their style ethos. This will help you connect with the team and show that you're genuinely interested in being a part of their world.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to engage with customers. Role-playing with a friend can help you feel more confident when it comes to showcasing your personality during the interview.
✨Tip Number 3
Dress the part! As a Style Advisor, your appearance matters. Wear something that reflects the brand's aesthetic while also showing off your personal style. This is your chance to make a great first impression!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Phase Eight - Part Time Style Advisor (6 hrs)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you connect with customers and what makes you a great fit for the Style Advisor role. Don’t be afraid to share your passion for fashion and customer service!
Tailor Your Application:Make sure to tailor your application to highlight your relevant experience and skills. Mention any previous roles where you’ve provided excellent customer service or worked in retail. This will show us that you understand what it takes to create an outstanding shopping experience.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out. Remember, we’re looking for clarity as much as creativity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Phase Eight family right from the start!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Styles
Before the interview, brush up on the latest fashion trends and styles that Phase Eight offers. Familiarise yourself with their collections and think about how you can connect these styles to different customer needs. This will show your passion for fashion and your ability to provide tailored advice.
✨Customer-Centric Mindset
Prepare to discuss how you would approach customer interactions. Think of examples where you've gone above and beyond for a customer in the past. Highlight your communication skills and how you actively listen to understand their needs, as this is crucial for a Style Advisor role.
✨Showcase Your Brand Ambassadorship
During the interview, express your enthusiasm for being a brand ambassador. Share your thoughts on what makes Phase Eight unique and how you would promote its values and products. This will demonstrate your alignment with the company's mission and your commitment to delivering an outstanding customer experience.
✨Practice Your Sales Techniques
Be ready to discuss your sales strategies and how you would engage customers in-store. Consider role-playing scenarios where you suggest outfits or handle objections. This will help you convey your consultative selling style and your ability to drive sales while enhancing the customer experience.
