At a Glance
- Tasks: Assist patients with optical needs and provide top-notch customer service.
- Company: Join a family-run opticians and audiology business with over 35 unique stores.
- Benefits: Enjoy a competitive salary, staff discounts, and access to further education.
- Other info: Full-time or part-time roles available, with opportunities for career progression.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 26780 - 26780 £ per year.
I am working in partnership with a leading retail opticians and audiology business, founded in 1928.
My client is an independent, family-owned and family run company who believe our people are the key to success and longevity.
The company has grown to over 35 stores, all special and unique.
I am searching for a Mobile Dispensing Assistant to work in Crawley.
This is a full time position which will consist of 5 days a week, this may include weekends working.
The Role
As a Dispensing Assistant, you will play a critical role in ensuring that patients receive the highest standard of service, tailored to their individual visual, lifestyle, and vocational needs.
Your knowledge will guide patients in choosing the most appropriate frames, lenses, and other optical solutions, contributing to their overall well-being and satisfaction.
This, combined with keeping an organised and friendly practice, is essential for this position.
Full-Time OR Part-Time across Monday-Saturday
Duties and Responsibilities
- Customer Interaction and Support
- Greet patients on arrival, manage appointments, and accurately record patient information using the OPTIX system.
- Act as the primary contact for patients, addressing their needs in person or over the phone, or directing them to the appropriate team member as necessary.
- Handle patient enquiries and complaints efficiently, ensuring they are resolved promptly.
- Assist patients with frame selection, providing advice tailored to their needs and lifestyle, and promote our full range of products and services.
- Manage customer orders, including contact lenses, and assist patients in the insertion, removal, and care of lenses.
- Promote and assist in the delivery of Hearing Care services, including hearing aids and accessories.
- Clinical and Administrative Support
- Perform preliminary clinical tasks, such as visual field screening, Colorimetry, and OCT (Optical Coherence Tomography) examinations.
- Prepare and organise all necessary paperwork to ensure that Optical and Hearing clinics run smoothly.
- Assist with minor repairs to spectacles and ensure that all tools and equipment are well-maintained.
- Accurately process daily banking, manage the till, and handle payments from customers.
- Ensure that the reception area, consulting rooms, and display areas are organised, clean, and welcoming.
- Provide expert advice on frame and lens selection tailored to individual needs.
- Dispense and fit spectacle frames and lenses, ensuring that recommendations align with the patient's visual and vocational requirements.
- Provide advice on additional services, including low vision aids, myopia management, and other optical solutions beyond spectacles.
- Ensure accurate spectacle measurements are taken and recorded, utilising the EDI system to maintain precision in orders.
- Manage and progress orders to ensure timely delivery, keeping patients informed of any delays and notifying them when products are ready for collection.
- Adjust and fit frames for customers, ensuring comfort and accuracy, and process payments and updates on the OPTIX system.
- Manage stock, including checking shipments against purchase orders, updating stock records, pricing goods, and maintaining displays.
- Handle returns to suppliers, ensuring accurate tracking and credit processing.
- Support clinic efficiency by preparing paperwork, managing patient reminders, and ensuring all administrative tasks are completed promptly.
- Professionalism
- Maintain high standards of personal appearance, timekeeping, and attendance.
- Ensure compliance with company policies, procedures, and current legislation.
- Support the Branch Manager in tracking and monitoring branch performance, contributing to the development and implementation of strategies within the practice to drive improvement.
- Adhere to company standards of practice, maintaining professionalism in all aspects of patient care.
- Ensure all equipment is maintained in good working order, and that the consulting room is kept organised, clean, and tidy.
- Engage with clinical services and ensure that your own mandatory training is maintained.
- Always keep contemporaneous records.
Benefits
- Basic salary £26,780
- Staff Discount
- Access to company Learning Academy
- Further Education and Progression
- #J-18808-Ljbffr
MOBILE DISPENSING ASSISTANT - Crawley in Peacehaven employer: Artemis Clarke Ltd
Artemis Clarke Ltd is an exceptional employer, offering a vibrant work culture at Bluewater that fosters teamwork and personal growth. With a focus on employee development through training opportunities and a competitive bonus scheme, we ensure our Store Managers are well-equipped to lead their teams to success while enjoying attractive employee discounts. Join us to be part of a dynamic retail environment where your passion for sales and leadership can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land MOBILE DISPENSING ASSISTANT - Crawley in Peacehaven
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Artemis Clarke Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Artemis Clarke Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Artemis Clarke Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace MOBILE DISPENSING ASSISTANT - Crawley in Peacehaven
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Artemis Clarke Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Artemis Clarke Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Artemis Clarke Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Artemis Clarke Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Artemis Clarke Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Artemis Clarke Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
