At a Glance
- Tasks: Provide exceptional customer service in optical and hearing care across Hampshire.
- Company: Dynamic healthcare provider with a focus on patient care and professional growth.
- Benefits: Competitive salary, incentive scheme, and training sponsorship for career advancement.
- Other info: Mobile role with opportunities for travel and diverse experiences.
- Why this job: Join a passionate team and make a real difference in patients' lives.
- Qualifications: Previous dispensing experience and a desire to train in hearing care.
The predicted salary is between 26500 - 29000 £ per year.
- Key details
- Reports to: Head of Audiologist
- Location: mobile across Hampshire practices
- Contract type: Full-time, Permanent
- Salary: £26,500 - £29,000 plus incentive scheme
My client is looking for a mobile Dispensing Assistant; this role is ideal for someone who has ambitions to progress into a Hearing Care Assistant.
They are looking for someone who they can sponsor throughout their training.
Role purpose
To provide outstanding customer service across both the optical and hearing care departments.
The role involves assisting patients throughout their customer journey, supporting the dispensing of optical products, performing wax removal through microsuction and hearing care advice, across multiple clinic sites in Hampshire.
You will use strong communication and interpersonal skills to support patients throughout their journey, while being adaptable, proactive, and open to innovative ways of working.
Above all, you will demonstrate a genuine passion for delivering excellent patient care and continuously improving service quality.
Key responsibilities - optical care
- Assist patients with frame selection and lens recommendations
- Participate in the Optometrist handover process and take accurate dispensing measurements
- Process, monitor and check spectacle orders, including focimetry
- Carry out spectacle fittings, adjustments and minor repairs
- Maintain accurate patient records and process payments
- Support Optical Assistants with pre-screening and administrative tasks
- Ensure compliance with GDPR and company procedures
Key responsibilities - hearing care
- Support the hearing care patient journey and clinic administration
- Perform ear wax removal within training, competency and regulatory guidelines
- Maintain accurate clinical records, consent forms and referrals
- Assist with hearing aid fittings, troubleshooting and basic repairs
- Identify opportunities to refer patients to the Audiologist
- Maintain equipment, stock levels and clinical cleanliness standards
Requirements
HCPC registration, or a wish to train towards qualification.
- Full UK driving licence and access to a reliable car
- Ability to travel across Hampshire branches
Qualifications and experience
- Previous spectacle dispensing experience is essential
- HCA qualification (or willingness to undertake training)
- GCSE Maths and English (or equivalent)
- Microsuction experience beneficial
- Tympanometry experience beneficial
- #J-18808-Ljbffr
Optical Dispensing & Hearing Care Assistant - Mobile employer: Artemis Clarke Ltd
Artemis Clarke Ltd is an exceptional employer, offering a vibrant work culture at Bluewater that fosters teamwork and personal growth. With a focus on employee development through training opportunities and a competitive bonus scheme, we ensure our Store Managers are well-equipped to lead their teams to success while enjoying attractive employee discounts. Join us to be part of a dynamic retail environment where your passion for sales and leadership can truly shine.
