At a Glance
- Tasks: Lead and motivate a team to deliver exceptional client experiences and achieve sales targets.
- Company: Join the UK's leading luxury watch specialist with a vibrant team culture.
- Benefits: Competitive salary, flexible hours, and opportunities for personal development.
- Other info: Flexible working hours required; great career growth potential in a prestigious company.
- Why this job: Be part of a dynamic environment where you can create memorable moments for clients.
- Qualifications: Retail experience, strong leadership skills, and a passion for luxury brands.
The predicted salary is between 32535 - 39765 £ per year.
Key details
- Location: Bluewater, Dartford
- Contract: Full Time
- Hours: Must be fully flexible for days, evenings and weekends
- Salary: Competitive
About us
We are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe and the United States. We are the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling, plus seven e-commerce websites.
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.
Job purpose
As a Deputy Manager, you will play a crucial role in assisting the Boutique/Showroom to deliver the sales targets and achieve key objectives. Building on your leadership skills, retail and product knowledge, you will be a dedicated and committed team player offering consistent support to the Showroom Team; with a passion for delivering excellent client experience ensuring that everyone has the luxury experience they have come to expect from our Showrooms / Boutiques. You will support the Showroom Manager/Director(s) by planning and delivering the Floor and Showroom business plan, setting clear objectives and performance standards for colleagues whilst keeping all costs within budget and operating procedures in line with our high standards.
Core accountabilities
As a Deputy Manager, you will be responsible for supporting the Showroom Team in engaging clients to deliver our outstanding Client Experience and ensuring the Showroom operates effectively, to maximum efficiency. You will ensure business and floorplans are delivered and meet their goals, coach colleagues to their full potential, proactively manage performance and provide clear communication and direction for your team.
You will anticipate and respond to challenges as they arise, providing your team with a clear sense of purpose. You will role model a passion for our products and services and creating memorable experiences for our Clients. Supporting the Showroom Manager / Director, you will ensure operating processes and procedures are effective, efficient and meet our operating standards.
You will be accountable for delivery in the following areas:
- Leading and motivating your team to increase sales, improve efficiency and deliver performance against KPIs and sales targets
- Ensuring discounts and costs are kept within budget
- Recruitment, performance management and coaching of floor colleagues, providing feedback, improvement and development opportunities
- Delivering an exceptional client experience, both in Showroom and at Client Events as required
- Competitor analysis and sharing recommendations for how the Showroom can respond
- Representing the Showroom at internal and external meetings
- Organising daily and weekly routine tasks in line with policies and procedures through active delegation and participation
- Maintaining visual merchandising to company standards and ensuring the Showroom presentation meets our standards
- Participating in, and running, floor / showroom training and out of hours meetings and VM changes as required
Essential experience and attributes
- Proven experience in working successfully in a retail environment, delivering sales and process efficiency
- Experience of managing budgets, costs and identifying improvement opportunities
- Highly numerate with the ability to understand, analyse and make recommendations to take action on business performance
- Experience of leading a team
- Experience of coaching or helping others to develop and improve performance
- Flexible and adaptable to change
- Motivated, proactive and dedicated
- Excellent interpersonal and communication skills
- Sales and target driven
- Experience of building client relationships over a sustained period of time
- Passion for brands and brand knowledge
- Dedicated to creating memorable moments and experiences for Clients
- IT literate
- Must be fully flexible for days, evenings and weekends.
Mappin & Webb - Full Time Deputy Manager employer: Artemis Clarke Ltd
Artemis Clarke Ltd is an exceptional employer, offering a vibrant work culture at Bluewater that fosters teamwork and personal growth. With a focus on employee development through training opportunities and a competitive bonus scheme, we ensure our Store Managers are well-equipped to lead their teams to success while enjoying attractive employee discounts. Join us to be part of a dynamic retail environment where your passion for sales and leadership can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Mappin & Webb - Full Time Deputy Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Artemis Clarke Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Artemis Clarke Ltd!
We think you need these skills to ace Mappin & Webb - Full Time Deputy Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Artemis Clarke Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Artemis Clarke Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Artemis Clarke Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Artemis Clarke Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
