At a Glance
- Tasks: Support store operations and ensure smooth administration while delivering excellent customer service.
- Company: Join Mappin & Webb, a leading jewellery and watch retailer with a passion for quality.
- Benefits: Competitive salary, training opportunities, and a vibrant team environment.
- Other info: Opportunity for growth in a prestigious retail environment.
- Why this job: Be part of a dynamic team that creates memorable experiences for customers.
- Qualifications: Strong organisational skills, IT literacy, and a proactive attitude.
The predicted salary is between 25000 - 32000 £ per year.
As a Store Administrator for Mappin & Webb you will play a key role in ensuring that all areas of administration within the store are kept in line with company procedures. Looking to build on your retail and product knowledge you will be a dedicated and committed team player offering consistent support to the Store and wider business, with a passion for delivering excellent customer service ensuring that everyone has an amazing experience in our Stores.
Essential Experience / Attributes
- Excellent planning and organisational skills.
- IT literate.
- Flexible and adaptable to change.
- Motivated, proactive and dedicated.
- Excellent interpersonal and communication skills.
- Numerate.
Desirable Experience
- Jewellery and watch product knowledge.
- Advanced selling and negotiation skills.
- External jewellery qualifications.
- Visual merchandising skills.
- Working to sales targets.
As a Store Administrator you will be responsible for ensuring all areas of administration within the store are kept in line with company procedures; you will be using your excellent interpersonal skills and passion for the business to engage with customers and colleagues. A committed and dedicated team player who will be required to assist at times, identifying, sharing and spreading best practice not just in your own Store but throughout the wider business. You will be well presented at all times with a positive “can do” attitude. Delivering excellent customer service to everyone that you meet, you will play a key role in the Store’s success!
You will be accountable for delivery in the following areas:
- Ensuring all administrative tasks and related documentation adheres to Company Audit and Security procedures, including stock control, end of day paperwork and banking.
- Ensuring enquiries and orders are dealt with in an efficient manner.
- Managing all internal stock and repair systems in line with audit procedures.
- Ensuring quality housekeeping and efficient set up in all admin associated areas of the store.
- Assist on the retail side as required.
- Delivering an exceptional customer experience.
- Adhering to policies and procedures.
- Continuous development of product knowledge.
- Completion of relevant training via e-learning.
- Adhering to company dress code.
Our Vision
To be the best watch and jewellery retailer… Inspiring our colleagues, working together with our suppliers, amazing our customers and creating memories that last a lifetime.
Mappin & Webb - Full Time Administrator employer: Artemis Clarke Ltd
Mappin & Webb is an exceptional employer that values its employees by fostering a supportive and collaborative work culture in the vibrant Bluewater location. With a commitment to professional development, employees are encouraged to enhance their skills and product knowledge while delivering outstanding customer service. The company offers competitive salaries and a positive environment where team players can thrive and contribute to creating memorable experiences for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Mappin & Webb - Full Time Administrator
✨Tip Number 1
Get to know the company! Research Mappin & Webb's values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Role-playing with a friend can help you feel more confident and articulate your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Mappin & Webb - Full Time Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your planning, organisational skills, and any relevant retail experience to show us you're the perfect fit for the Store Administrator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working with Mappin & Webb. Share specific examples of how you've delivered excellent customer service or worked as part of a team, so we can see your dedication and commitment.
Show Off Your IT Skills:Since being IT literate is essential for this role, mention any relevant software or systems you’ve used in previous jobs. This will help us understand how quickly you can adapt to our internal processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of jewellery and watches. Familiarise yourself with the products Mappin & Webb offers, as well as any recent trends in the industry. This will show your passion for the role and help you engage in meaningful conversations during the interview.
✨Show Off Your Organisational Skills
As a Store Administrator, you'll need excellent planning and organisational skills. Be prepared to share examples from your past experiences where you've successfully managed tasks or projects. Highlight how you prioritised your workload and maintained efficiency, as this will resonate well with the interviewers.
✨Demonstrate Your Customer Service Skills
Mappin & Webb values exceptional customer service, so think of specific instances where you've gone above and beyond for a customer. Share these stories during your interview to illustrate your commitment to delivering an amazing experience, which is key to the store's success.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and in line with the company's dress code. A polished appearance not only reflects your professionalism but also shows that you understand the brand's image and values, which is crucial for a role in retail.
