At a Glance
- Tasks: Deliver exceptional eyewear solutions and provide top-notch customer service to patients.
- Company: Join a leading optical practice in Croydon with a focus on patient care.
- Benefits: Competitive salary, training support, pension scheme, and generous holiday allowance.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Must have previous dispensing experience and a Level 6 Diploma in Ophthalmic dispensing.
The predicted salary is between 33280 - 37440 £ per year.
The Dispensing Optician role is key within the dispensing team. You will deliver and fulfil the function of dispensing to the highest professional standard and maintain positive relationships with patients and colleagues. You are the essential link between the consulting room and the dispensing process for patients.
Key Responsibilities:
- Deliver exceptional customer service by maintaining a positive, polite, and professional manner in all patient interactions.
- Complete all administrative tasks accurately and efficiently, ensuring clinical records are thorough, up-to-date, and compliant with GDPR and data protection requirements.
- Handle financial transactions securely and accurately in line with company procedures.
- Support Optical Assistants when required, including assisting with patient pre-screening and general practice duties.
- Provide support, training and supervision of Dispensing Assistants.
- Participate in the three-way handover process between Optometrist and patient, ensuring a smooth and professional transition into the dispensing process.
- Confidently assist patients in selecting well-fitting frames and make appropriate lens recommendations, taking precise and accurate measurements using the iPad when applicable.
- Perform focimetry of lenses and monitor spectacle orders, liaising with suppliers and patients where necessary to maintain efficiency and satisfaction.
- Ensure all spectacles are quality checked, correctly fitted, and adjusted to the patient’s comfort.
- Carry out minor spectacle and hearing aid repairs as required.
- Address and resolve patient concerns promptly, escalating to the manager where appropriate.
- Work within the scope of your competence and seek support when needed to maintain professional standards.
- Take pride in personal presentation and the upkeep of the practice environment, ensuring displays and merchandise are well presented at all times.
- Act as a positive ambassador for the company, promoting its values, reputation, and commitment to excellent patient care.
- Ensure that they have a thorough awareness of clinical techniques and product availability, through professional journals, attending seminars, training sessions and exhibitions to assist in ensuring that knowledge, CPD points and GOC registration is kept up-to-date.
Qualifications and Experience:
- Previous spectacle dispensing experience is essential.
- Level 6 Diploma in Ophthalmic dispensing qualification.
Skills and Attributes:
- Excellent communication skills and passion for customer service.
- IT skills (Word, Excel etc) and good organisational skills are also called for.
- Must be enthusiastic, willing to learn new skills and able to adapt to a role that is often evolving.
Rewards and Benefits:
- Competitive salary (dependent on experience).
- Continuing education and training support.
- CPD events.
- Company pension scheme with Life Assurance.
- Incentive scheme.
- Staff and family discounts.
- 33 days holiday.
Dispensing Optician: Patient-Centric Eyewear Specialist in London employer: Artemis Clarke Ltd
As a Dispensing Optician in Croydon, you will join a supportive and dynamic team dedicated to delivering exceptional patient care. Our company fosters a positive work culture that prioritises professional development through ongoing training and CPD events, ensuring you have the tools to excel in your role. With competitive salaries, generous holiday allowances, and staff discounts, we are committed to creating a rewarding and fulfilling workplace for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Dispensing Optician: Patient-Centric Eyewear Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical field and let them know you're on the hunt for a Dispensing Optician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and dispensing techniques. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for patients in the past. This will help you stand out as a candidate who truly cares about patient satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Dispensing Optician: Patient-Centric Eyewear Specialist in London
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for providing exceptional customer service. Share examples of how you've gone above and beyond for patients in the past – we love to hear about your experiences!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Highlight Relevant Experience:Make sure to emphasise your previous spectacle dispensing experience and any relevant qualifications. We want to know how your background aligns with the role, so don’t hold back on showcasing your skills!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products and dispensing techniques. Familiarise yourself with the latest trends in eyewear and be ready to discuss how you can help patients choose the best options for their needs.
✨Showcase Your Customer Service Skills
Since this role is all about patient interaction, prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a patient.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to dispensing optician roles, such as handling patient concerns or managing financial transactions. This will help you feel more confident and articulate during the actual interview.
✨Dress to Impress
First impressions matter! Dress professionally and ensure your personal presentation reflects the high standards expected in the optical field. A polished appearance shows that you take pride in your work and respect the company’s values.
