At a Glance
- Tasks: Deliver exceptional customer service and assist patients with eyewear selections.
- Company: Join a leading optical practice in Croydon with a focus on patient care.
- Benefits: Competitive salary, training support, pension scheme, and generous holiday allowance.
- Other info: Enjoy a supportive team atmosphere with opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Must have previous dispensing experience and a Level 6 Diploma in Ophthalmic dispensing.
The predicted salary is between 33280 - 37440 £ per year.
Location: Croydon
Contract Type: Full-time, Permanent
Salary: £33,280 to £37,440 Per Annum, (Dependent on experience)
Role Purpose
The Dispensing Optician role is key within the dispensing team. You will deliver and fulfil the function of dispensing to the highest professional standard and maintain positive relationships with patients and colleagues. You are the essential link between the consulting room and the dispensing process for patients.
Key Responsibilities
- Deliver exceptional customer service by maintaining a positive, polite, and professional manner in all patient interactions.
- Complete all administrative tasks accurately and efficiently, ensuring clinical records are thorough, up-to-date, and compliant with GDPR and data protection requirements.
- Handle financial transactions securely and accurately in line with company procedures.
- Support Optical Assistants when required, including assisting with patient pre-screening and general practice duties.
- Provide support, training and supervision of Dispensing Assistants.
- Participate in the three-way handover process between Optometrist and patient, ensuring a smooth and professional transition into the dispensing process.
- Confidently assist patients in selecting well-fitting frames and make appropriate lens recommendations, taking precise and accurate measurements using the iPad when applicable.
- Perform focimetry of lenses and monitor spectacle orders, liaising with suppliers and patients where necessary to maintain efficiency and satisfaction.
- Ensure all spectacles are quality checked, correctly fitted, and adjusted to the patient’s comfort.
- Carry out minor spectacle and hearing aid repairs as required.
- Address and resolve patient concerns promptly, escalating to the manager where appropriate.
- Work within the scope of your competence and seek support when needed to maintain professional standards.
- Take pride in personal presentation and the upkeep of the practice environment, ensuring displays and merchandise are well presented at all times.
- Act as a positive ambassador for the company, promoting its values, reputation, and commitment to excellent patient care.
- Ensure that they have a thorough awareness of clinical techniques and product availability, through professional journals, attending seminars, training sessions and exhibitions to assist in ensuring that knowledge, CPD points and GOC registration is kept up-to-date.
Qualifications and Experience
- Previous spectacle dispensing experience is essential.
- Level 6 Diploma in Ophthalmic dispensing qualification.
Skills and Attributes
- Excellent communication skills and passion for customer service.
- IT skills (Word, Excel etc) and good organisational skills are also called for.
- Must be enthusiastic, willing to learn new skills and able to adapt to a role that is often evolving.
Rewards and Benefits
- Competitive salary (dependent on experience).
- Continuing education and training support.
- CPD events.
- Company pension scheme with Life Assurance.
- Incentive scheme.
- Staff and family discounts.
- 33 days holiday including.
Dispencing Optician in London employer: Artemis Clarke Ltd
As a Dispensing Optician in Croydon, you will join a supportive and dynamic team dedicated to delivering exceptional patient care. Our company fosters a positive work culture that prioritises professional development through ongoing training and CPD events, alongside competitive salaries and generous benefits including a pension scheme and staff discounts. With a commitment to excellence and a focus on employee growth, we provide an enriching environment for those looking to make a meaningful impact in the optical field.
StudySmarter Expert Advice🤫
We think this is how you could land Dispencing Optician in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical field, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to do mock interviews with you, focusing on common questions for Dispensing Opticians. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your passion for patient care! During interviews, share specific examples of how you've gone above and beyond for patients in the past. This will demonstrate that you’re not just about the job, but truly care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Dispencing Optician in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Dispensing Optician role shine through. We want to see how much you care about providing exceptional customer service and maintaining professional standards.
Tailor Your CV:Make sure your CV is tailored to highlight your previous dispensing experience and relevant qualifications. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products and dispensing techniques. Familiarise yourself with the latest trends in eyewear and be ready to discuss how you can help patients choose the right frames and lenses.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you went above and beyond for a patient or customer. Be prepared to share these stories during the interview to demonstrate your commitment to patient care.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to dispensing optician roles, such as handling patient concerns or managing financial transactions. This will help you feel more confident and articulate during the actual interview.
✨Dress to Impress
First impressions matter! Dress professionally and ensure your personal presentation reflects the high standards expected in the optical field. A polished appearance will show that you take pride in your work and are serious about the role.
