At a Glance
- Tasks: Welcome customers, share chocolate delights, and create amazing experiences.
- Company: Join the UK's favourite premium chocolate brand, Hotel Chocolat.
- Benefits: Earn £13.05 per hour, enjoy 50% staff discount, and career progression opportunities.
- Other info: Flexible hours including evenings and weekends, perfect for students.
- Why this job: Be part of a passionate team and indulge in the world of chocolate.
- Qualifications: No retail experience needed, just enthusiasm and a love for customer service.
The predicted salary is between 13 - 13 £ per hour.
Location: Bluewater
Job Type: Part Time / Permanent
Salary: Competitive
About
Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand? To join us as a Sales Advisor, you do not need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused. You will love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.
What You will be doing
- People are the reason you love retail! You will warmly welcome every customer and immerse them in the world of Hotel Chocolat.
- Discovering your customers' needs and reason for their visit through friendly conversation.
- Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
- Closing the sale and confidently recommending additional products such as gift bags.
- Genuinely thanking your customer for shopping with us, ensuring they leave happy.
- Processing transactions, refunds and exchanges at the till.
- Responding to customer feedback.
- Working with your team to support with deliveries and stock management, keeping the delivery area clear and tidy in line with our health and safety guidelines.
- Maintaining the appearance of the store and café areas to a high standard.
- If your store has a café area, you will be preparing hot and cold drinks, ice-creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
- The customer experience is just as important, however given the pace of a café, you will focus on upselling to your customer.
- Support where you can to the success of your store and team.
About The Applicant
In return for going the extra mile every day, we will offer you:
- £13.05 per hour.
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.
About Us
We are not just a chocolate company; we are a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we have built a brand that is all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we are proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do, just like the perfect cacao pod, our success does not happen overnight. It is the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
Further Information
Hours will include days, evenings and weekends and hours will be discussed at interview.
Hotel Chocolat - Part Time Sales Advisor (12 hours ) employer: Artemis Clarke Ltd
Hotel Chocolat is an exceptional employer that values its employees as much as its customers, offering a vibrant work culture where passion for chocolate meets dedication to customer service. With competitive pay, generous staff discounts, and opportunities for personal development within a rapidly expanding company, you will find a rewarding environment that encourages growth and teamwork. Located in the bustling Bluewater shopping centre, you'll be part of a dynamic team that delights customers with every interaction, making each day a sweet experience.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Chocolat - Part Time Sales Advisor (12 hours )
✨Tip Number 1
Get to know Hotel Chocolat! Dive into their brand story and values. When you walk into that interview, show them you're not just another candidate; you're a chocolate enthusiast who gets what they stand for.
✨Tip Number 2
Practice your customer interaction skills. Think about how you'd engage with customers in-store. Role-play with a friend or family member to nail that warm, personal touch they’re looking for.
✨Tip Number 3
Be ready to showcase your passion for chocolate! Prepare to share your favourite products and why you love them. This will help you connect with the team and show you're genuinely excited about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Hotel Chocolat family right from the start.
We think you need these skills to ace Hotel Chocolat - Part Time Sales Advisor (12 hours )
Some tips for your application 🫡
Show Your Passion for Chocolate:When you're writing your application, let your love for chocolate shine through! We want to see that you're genuinely excited about joining the Hotel Chocolat family and sharing our delicious products with customers.
Be Personable and Friendly:Remember, we’re all about creating amazing customer experiences. Use a warm and friendly tone in your application to reflect how you would interact with customers in-store. Show us that you can connect with people easily!
Highlight Your Team Spirit:We value teamwork at Hotel Chocolat, so make sure to mention any experiences where you've worked well with others. Whether it’s in a job or a group project, we want to know how you contribute to a positive team environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our chocolate-loving team. We can’t wait to hear from you!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Chocolate
Before your interview, take some time to learn about Hotel Chocolat's products and their unique selling points. Being able to discuss your favourite chocolates or share interesting facts about the brand will show your passion and enthusiasm, which is exactly what they’re looking for!
✨Practice Your Customer Interaction
Since this role is all about customer experience, practice how you would engage with customers. Think of friendly conversation starters and how you might handle questions about allergens or product recommendations. Role-playing with a friend can help you feel more confident.
✨Show Your Team Spirit
Hotel Chocolat values teamwork, so be ready to discuss how you’ve worked well in a team before. Share examples of how you’ve supported colleagues or contributed to a positive work environment. This will demonstrate that you’re not just focused on individual success but also on helping the team thrive.
✨Dress the Part
First impressions matter! Make sure to dress smartly and in a way that reflects the brand’s image. A polished appearance shows that you take the opportunity seriously and are ready to represent Hotel Chocolat as a brand ambassador.
