At a Glance
- Tasks: Lead the guest experience onboard cruise ships and ensure exceptional service delivery.
- Company: Join a well-established cruise line with a friendly team atmosphere.
- Benefits: Enjoy competitive salary, hybrid working, and access to exclusive discounts.
- Other info: Flexible schedule with opportunities for career growth and travel.
- Why this job: Make waves in hospitality while travelling to beautiful destinations.
- Qualifications: 3+ years in management, preferably in hospitality or cruise settings.
The predicted salary is between 35000 - 45000 £ per year.
Do you have previous cruise ship experience and are looking for your next career move? Firmin Recruit are delighted to be working with our established Cruise Line client who are recruiting for an experienced Onboard Hospitality & Revenue Manager to join their friendly and established team.
Hours: 9 am – 5.30 pm Monday – Friday; Some Hybrid working – based at Purfleet 2 days per week, 20 days + Bank Holiday rising to 25 days. Access to Sage Benefits including retail, gym, cinema discounts as well as GP and personal counselling and advice. Ex UK Cruise after 6 months to enjoy.
The Role: The Onboard Hospitality & Revenue Manager is responsible for delivering the full guest experience onboard the assigned cruise ship/s. The role leads the preparation, execution, and delivery of the onboard product, ensuring a consistently exceptional cruise experience. You are also responsible, alongside the Head of Hotel Operations and Head of Guests, to maintain all service and operational standards, achieving KPI's, CSQs, and revenue targets.
Key Responsibilities:
- Work closely with colleagues to maintain onboard standards, ensure adherence to agreed procedures, and identify priorities for ship improvements.
- Work with the Head of Guest Experience, Group Head of Hotel Operations & Procurement to develop and implement the Guest experience brand strategy, ensuring it is deliverable onboard.
- Take full ownership of the end-to-end guest experience.
- Work with other Onboard Hospitality Revenue Managers to support product and service improvements.
- Serve as the primary point of contact for Hotel Directors and compliance.
- Conduct regular ship visits to audit standards and support onboard teams.
- Review the daily log to ensure smooth cruise operations and provide recommendations to the Guest Experience Manager.
- Other duties as requested to ensure this role is handled successfully.
Suitable Candidate:
- Minimum 3 years of management experience at a full-service hotel, resort, or cruise ship in a senior position.
- Cruise Ship experience preferred but not essential.
- Strong organisational skills and excellent verbal and written communication skills in English.
- Available to travel and work a flexible schedule with 5 days work over 7 including weekend work.
- Proficient in Microsoft Office/Resco or similar onboard PMS systems.
- Ability to critically assess performance.
- Ability to identify, manage, and solve problems.
- Consistent, accountable, confident, and committed.
- Strong communication skills.
- Passport, a valid driving license, and access to your own vehicle as you will need to travel to 7 UK ports.
If you have the necessary experience and would like more information about this role, please send your CV. Firmin Recruit is an agency working on behalf of our client.
Hospitality & Revenue Manager employer: Artemis Clarke Ltd
Join a leading cruise line as an Onboard Hospitality & Revenue Manager, where you will be part of a friendly and established team dedicated to delivering exceptional guest experiences. With a supportive work culture that values employee growth, you will enjoy benefits such as hybrid working options, generous holiday allowances, and access to exclusive discounts. This role not only offers the chance to enhance your career in a dynamic environment but also provides unique opportunities for travel and personal development within the vibrant cruise industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality & Revenue Manager
✨Network Like a Pro
Get out there and connect with people in the cruise industry! Attend events, join online forums, and don’t be shy about reaching out to former colleagues. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience in hospitality and revenue management. Share specific examples of how you've improved guest experiences or boosted revenue in past roles. We want to see your passion shine through!
✨Be Ready for the Interview
Prepare for those interviews by researching the cruise line and understanding their brand values. We suggest practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel when it’s time to impress!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team. Let’s make this happen together!
We think you need these skills to ace Hospitality & Revenue Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hospitality & Revenue Manager role. Highlight your cruise ship experience and any relevant management roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've delivered exceptional guest experiences in the past, and let your personality come through.
Showcase Your Skills:Don’t forget to highlight your organisational and communication skills. These are key for the role! We love seeing candidates who can critically assess performance and solve problems effectively, so make sure to include those experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Cruise Experience
Make sure to highlight any relevant cruise ship experience you have. Be prepared to discuss specific situations where you enhanced guest experiences or improved operational standards. This will show your understanding of the unique environment onboard.
✨Showcase Your Management Skills
As a Hospitality & Revenue Manager, you'll need strong leadership skills. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Use metrics to demonstrate your success in achieving KPIs and revenue targets.
✨Understand the Brand Strategy
Familiarise yourself with the cruise line's brand strategy and values. Be ready to discuss how you can contribute to developing and implementing the guest experience brand strategy. This shows that you're not just looking for a job, but are genuinely interested in their mission.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if this is the right fit for you.
