At a Glance
- Tasks: Deliver amazing customer experiences and keep the store running smoothly.
- Company: Join the vibrant team at Oliver Bonas, where kindness and creativity thrive.
- Benefits: Enjoy up to 60% off products, flexible holidays, and a supportive work environment.
- Other info: Flexible hours and opportunities for learning in a dynamic retail setting.
- Why this job: Be part of a fun team that values collaboration and personal growth.
- Qualifications: Great people skills and a positive attitude are essential.
The predicted salary is between 10 - 12 £ per hour.
Location: Bluewater
Hours: Part Time 8 - 20 Hours
Contract: Fully Flex required
Salary: Competitive
We have an amazing opportunity to join Team OB as a Team Member. OB Team Members are approachable, resourceful and love working with people. They enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently.
In this role, you will be required to work key days across the week. These working patterns are subject to change to fit the needs of the business, and any changes will be made in line with your availability provided.
A bit about us … At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.
Our team knows their stuff. They are confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.
More about the role OB Team Members will:
- Provide a great experience to every customer.
- Maintain excellent product knowledge.
- Have strong, consistent communication with the team.
- Participate in all training opportunities provided and contribute positively to team sessions.
- Embrace ownership of tasks, setting a good example for the rest of the team.
- Adhere to all operational practices and procedures, (i.e) stock deliveries, health and safety standards, stock takes and replenishment.
- Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
- Support other stores where needed.
- Have an awareness of the store’s sales targets and its current performance versus like for like target/company figures.
- Be aware of store and company product best-sellers to support sales growth.
About The Applicant Bonas Benefits:
- Generous employee discount up to 60% off all OB products.
- Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support.
- Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service.
- Annual discretionary profit related bonus scheme.
- Auto-enrolment into our pension plan.
- Refer a Friend incentive.
- Enhanced maternity, paternity, adoption and shared parental leave.
- Equity, Diversity and Inclusivity Voice network and EDI team.
- Mental Health First Aider support.
- Education and support through 360L e Learning platform.
- Free refreshments and treats in store.
What we look for:
- Great people skills.
- Excellent customer service.
- Organisation skills and multi-tasking ability.
- Positivity, vibrancy and ready to take on anything.
- Someone who’s kind, helpful and considerate towards customers and team members alike.
- Resourcefulness and someone who’s looking for opportunities to learn more.
Flexible Part-Time Team Member: Customer Experience employer: Artemis Clarke Ltd
At Oliver Bonas, we pride ourselves on being an exceptional employer that values collaboration, creativity, and a positive work environment. Our flexible part-time roles at Bluewater not only offer competitive pay but also generous benefits such as up to 60% employee discount, flexible holiday, and comprehensive support for mental health and personal development. Join us to be part of a team that embraces kindness and fun while providing outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Part-Time Team Member: Customer Experience
✨Tip Number 1
Get to know the company culture! Before your interview, check out Oliver Bonas' social media and website. This will help you understand their values and show that you're genuinely interested in being part of Team OB.
✨Tip Number 2
Practice your people skills! Since this role is all about customer experience, think of examples where you've provided great service or worked well in a team. Be ready to share these stories during your chat with them.
✨Tip Number 3
Be flexible and open-minded! Oliver Bonas values adaptability, so be prepared to discuss how you can adjust to changing schedules and tasks. Show them you're ready to embrace whatever comes your way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team. Don’t forget to highlight your enthusiasm for creating fantastic customer experiences!
We think you need these skills to ace Flexible Part-Time Team Member: Customer Experience
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love approachable and vibrant individuals, so don’t be afraid to show us who you are. A sprinkle of creativity can make your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience that showcases your customer service skills. We want to see how you've made customers happy in the past, so share those stories that reflect our values of kindness and teamwork.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining Team OB. We can’t wait to hear from you!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know the Brand
Before your interview, take some time to research Oliver Bonas. Familiarise yourself with their products, values, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Team Member, you'll be interacting with customers and colleagues regularly. Prepare examples from your past experiences that highlight your excellent people skills and customer service. Think about times when you went above and beyond to help someone or resolved a conflict.
✨Emphasise Flexibility
Since the role requires flexibility in working hours, be ready to discuss your availability openly. Highlight your willingness to adapt to changing schedules and how you can contribute positively to the team during peak times.
✨Bring Positivity and Enthusiasm
Oliver Bonas values a playful and positive approach. During the interview, let your personality shine through! Share your passion for customer service and teamwork, and don’t hesitate to express your excitement about the opportunity to work in such a vibrant environment.
