At a Glance
- Tasks: Deliver exceptional eyewear solutions and support patients with expert advice.
- Company: Join a leading optical practice in Croydon with a focus on patient care.
- Benefits: Competitive salary, training support, pension scheme, and generous holiday allowance.
- Other info: Enjoy career progression opportunities and a supportive team culture.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Must have previous dispensing experience and a Level 6 Diploma in Ophthalmic dispensing.
The predicted salary is between 33280 - 37440 £ per year.
The Dispensing Optician role is key within the dispensing team. You will deliver and fulfil the function of dispensing to the highest professional standard and maintain positive relationships with patients and colleagues. You are the essential link between the consulting room and the dispensing process for patients.
Key Responsibilities
- Deliver exceptional customer service by maintaining a positive, polite, and professional manner in all patient interactions.
- Complete all administrative tasks accurately and efficiently, ensuring clinical records are thorough, up-to-date, and compliant with GDPR and data protection requirements.
- Handle financial transactions securely and accurately in line with company procedures.
- Support Optical Assistants when required, including assisting with patient pre-screening and general practice duties.
- Provide support, training and supervision of Dispensing Assistants.
- Participate in the three-way handover process between Optometrist and patient, ensuring a smooth and professional transition into the dispensing process.
- Confidently assist patients in selecting well-fitting frames and make appropriate lens recommendations, taking precise and accurate measurements using the iPad when applicable.
- Perform focimetry of lenses and monitor spectacle orders, liaising with suppliers and patients where necessary to maintain efficiency and satisfaction.
- Ensure all spectacles are quality checked, correctly fitted, and adjusted to the patient’s comfort.
- Carry out minor spectacle and hearing aid repairs as required.
- Address and resolve patient concerns promptly, escalating to the manager where appropriate.
- Work within the scope of your competence and seek support when needed to maintain professional standards.
- Take pride in personal presentation and the upkeep of the practice environment, ensuring displays and merchandise are well presented at all times.
- Act as a positive ambassador for the company, promoting its values, reputation, and commitment to excellent patient care.
- Ensure that they have a thorough awareness of clinical techniques and product availability, through professional journals, attending seminars, training sessions and exhibitions to assist in ensuring that knowledge, CPD points and GOC registration is kept up-to-date.
Qualifications and Experience
- Previous spectacle dispensing experience is essential.
- Level 6 Diploma in Ophthalmic dispensing qualification.
Skills and Attributes
- Excellent communication skills and passion for customer service.
- IT skills (Word, Excel etc) and good organisational skills are also called for.
- Must be enthusiastic, willing to learn new skills and able to adapt to a role that is often evolving.
Rewards and Benefits
- Competitive salary (dependent on experience).
- Continuing education and training support.
- CPD events.
- Company pension scheme with Life Assurance.
- Incentive scheme.
- Staff and family discounts.
- 33 days holiday including bank holidays.
- Career progression opportunities.
- Team building events.
- Company sick pay.
- Perkbox.
- EAP scheme.
- No Sunday or Bank Holiday working, includes 1 Saturday off a month.
Dispensing Optician: Patient-Centric Eyewear Specialist employer: Artemis Clarke Ltd
As a Dispensing Optician in Croydon, you will join a supportive and dynamic team dedicated to delivering exceptional patient care. Our company fosters a positive work culture that prioritises professional development through ongoing training and career progression opportunities, alongside a competitive salary and generous benefits package. With no Sunday or Bank Holiday working and a focus on employee well-being, we ensure a balanced work-life environment that makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Dispensing Optician: Patient-Centric Eyewear Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical field and let them know you're on the hunt for a Dispensing Optician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and dispensing techniques. We recommend role-playing with a friend to boost your confidence and ensure you can showcase your skills effectively.
✨Tip Number 3
When you get an interview, make sure to research the company thoroughly. Understand their values and how they prioritise patient care. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Dispensing Optician: Patient-Centric Eyewear Specialist
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share examples of how you've gone above and beyond for patients in the past – we love to hear about your experiences!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. Highlight your dispensing experience and qualifications clearly.
Tailor Your Application:Make sure to customise your application to fit the Dispensing Optician role. Use keywords from the job description and relate your previous experiences to the responsibilities listed. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products and dispensing techniques. Familiarise yourself with the latest trends in eyewear and be ready to discuss how you can help patients choose the best frames and lenses for their needs.
✨Showcase Your Customer Service Skills
Since this role is all about patient interaction, prepare examples of how you've delivered exceptional customer service in the past. Think about times when you resolved a patient concern or went above and beyond to ensure satisfaction.
✨Practice Makes Perfect
Rehearse common interview questions related to dispensing optician duties. This could include scenarios about handling financial transactions or working with Optical Assistants. The more comfortable you are with your responses, the more confident you'll appear.
✨Dress to Impress
First impressions matter! Dress professionally and ensure your personal presentation reflects the high standards expected in the optical field. A polished appearance will show that you take pride in your work and respect the practice environment.
