At a Glance
- Tasks: Deliver top-notch customer service and assist patients with eyewear selections.
- Company: Join a leading optical practice in Croydon with a focus on patient care.
- Benefits: Competitive salary, training support, pension scheme, and generous holiday allowance.
- Other info: Enjoy career progression opportunities and a supportive team culture.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Must have previous dispensing experience and a Level 6 Diploma in Ophthalmic dispensing.
The predicted salary is between 33280 - 37440 £ per year.
The Dispensing Optician role is key within the dispensing team. You will deliver and fulfil the function of dispensing to the highest professional standard and maintain positive relationships with patients and colleagues. You are the essential link between the consulting room and the dispensing process for patients.
Key Responsibilities
- Deliver exceptional customer service by maintaining a positive, polite, and professional manner in all patient interactions.
- Complete all administrative tasks accurately and efficiently, ensuring clinical records are thorough, up-to-date, and compliant with GDPR and data protection requirements.
- Handle financial transactions securely and accurately in line with company procedures.
- Support Optical Assistants when required, including assisting with patient pre-screening and general practice duties.
- Provide support, training and supervision of Dispensing Assistants.
- Participate in the three-way handover process between Optometrist and patient, ensuring a smooth and professional transition into the dispensing process.
- Confidently assist patients in selecting well-fitting frames and make appropriate lens recommendations, taking precise and accurate measurements using the iPad when applicable.
- Perform focimetry of lenses and monitor spectacle orders, liaising with suppliers and patients where necessary to maintain efficiency and satisfaction.
- Ensure all spectacles are quality checked, correctly fitted, and adjusted to the patient’s comfort.
- Carry out minor spectacle and hearing aid repairs as required.
- Address and resolve patient concerns promptly, escalating to the manager where appropriate.
- Work within the scope of your competence and seek support when needed to maintain professional standards.
- Take pride in personal presentation and the upkeep of the practice environment, ensuring displays and merchandise are well presented at all times.
- Act as a positive ambassador for the company, promoting its values, reputation, and commitment to excellent patient care.
- Ensure that they have a thorough awareness of clinical techniques and product availability, through professional journals, attending seminars, training sessions and exhibitions to assist in ensuring that knowledge, CPD points and GOC registration is kept up-to-date.
Qualifications and Experience
- Previous spectacle dispensing experience is essential.
- Level 6 Diploma in Ophthalmic dispensing qualification.
Skills and Attributes
- Excellent communication skills and passion for customer service.
- IT skills (Word, Excel etc) and good organisational skills are also called for.
- Must be enthusiastic, willing to learn new skills and able to adapt to a role that is often evolving.
Rewards and Benefits
- Competitive salary (dependent on experience).
- Continuing education and training support.
- CPD events.
- Company pension scheme with Life Assurance.
- Incentive scheme.
- Staff and family discounts.
- 33 days holiday including bank holidays.
- Career progression opportunities.
- Team building events.
- Company sick pay.
- Perkbox.
- EAP scheme.
- No Sunday or Bank Holiday working, includes 1 Saturday off a month.
Dispencing Optician employer: Artemis Clarke Ltd
As a Dispensing Optician in Croydon, you will join a supportive and dynamic team dedicated to delivering exceptional patient care. Our company fosters a positive work culture that prioritises professional development through ongoing training and CPD events, ensuring you have the tools to excel in your role. With competitive salaries, generous holiday allowances, and a commitment to work-life balance, including no Sunday or Bank Holiday shifts, we offer an enriching environment for both personal and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Dispencing Optician
✨Tip Number 1
Network like a pro! Reach out to your contacts in the optical field and let them know you're on the hunt for a Dispensing Optician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings they might post.
✨Tip Number 3
Prepare for interviews by practising common questions specific to dispensing optics. Think about scenarios where you've delivered exceptional customer service or resolved patient concerns, as these will likely come up!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Dispencing Optician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dispensing Optician role. Highlight your previous experience in spectacle dispensing and any relevant qualifications, like your Level 6 Diploma. We want to see how your skills match what we're looking for!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and how you can contribute to our team. Be sure to mention any specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products and dispensing techniques. Familiarise yourself with the latest trends in eyewear and lens technology, as well as any relevant regulations. This will show that you're not just qualified but genuinely passionate about the field.
✨Showcase Your Customer Service Skills
Since this role heavily involves patient interaction, be prepared to share examples of how you've delivered exceptional customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer, as this will highlight your ability to maintain positive relationships.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to get comfortable with common questions. Focus on articulating your experience clearly and confidently, especially regarding your previous dispensing experience and how it relates to the responsibilities outlined in the job description.
✨Dress to Impress
First impressions matter, so make sure you present yourself professionally. Dress smartly and ensure your personal presentation reflects the high standards expected in the optical industry. This will not only boost your confidence but also demonstrate your commitment to professionalism.
