At a Glance
- Tasks: Lead a dynamic team to create unforgettable experiences for children and their families.
- Company: Join Dinotropolis, a fun-filled dinosaur-themed activity centre in Bluewater.
- Benefits: Enjoy a competitive salary and the chance to make a real difference.
- Other info: Great opportunity for personal growth and teamwork in a vibrant setting.
- Why this job: Be part of an exciting environment where every day is an adventure!
- Qualifications: Passion for children's welfare and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Dinotropolis, based in the premier Bluewater shopping centre in Kent, is a dinosaur themed activity centre for children and their caregivers, offering a range of fun, educational, and entertaining activities focused on physical activity, intellectual curiosity, and soft play, through staff directly interacting with the children. Dinotropolis aims to provide a fun and deeply engaging experience for children and their parents/carers. This is an exciting opportunity to be part of something very special. As such, in this position, there will be an expectation to deliver exceptional customer experiences while incorporating and championing the business's values. You will inherit and demonstrate the values of the company based on the foundations that our guests will play, learn and be entertained!
About The Applicant: You must care about children's welfare and relish the opportunity to engage in activities that enhance every guest experience!
Main Duties:
- Adherence to Dinotropolis Policies and Procedures.
- Managing the service delivery of the entire team.
- Ensure all staff are focused and always motivated.
- Ensure all operational procedures are always followed.
- Managing and covering front of House duties, bookings, payments and guest liaisons.
- Working in the café, taking food orders, delivering food, maintaining a safe and clean environment.
- Leading attraction activities and Party hosting.
- Attending to individual children’s needs as they arise, delivering the highest level of customer service/guest experience.
- Ensuring that visitors of all ages are always safe and secure.
- Keep an active eye out for lost children.
- Ensuring that available equipment and facilities are kept clean and in accordance with health and safety regulations and used in a way that promotes the Dinotropolis values.
- Own the visitor satisfaction score(s) with colleagues and respond to customer feedback positively to continually improve the guest experience.
- Participating in team meetings, adding and implementing your views to improve the guest experience.
- Supporting colleagues by completing any other duties within the scope of the post.
Personal Specification - Knowledge and Experience:
We will be hiring on attitude, application and demonstrate these key attributes and we will train you to become an expert at the role!
Desirable: NVQ qualification in childcare/Play work or appropriate experience. People management and customer service skills.
Essential:
- Ability to inspire others.
- Enthusiastic desire to perform well.
- Determination to succeed.
- Disciplined.
- Excellent organisational skills required with the ability to manage multiple tasks and priorities.
- Honest and straight-forward.
- Solution-oriented, not stumped by a problem or challenge.
- A great attitude to learning and engaging with all guests.
- Outgoing, friendly and enthusiastic.
- Confident and authoritative with the ability to support children, parents/carers and staff.
- Ability to work as part of a team, sharing best practices with colleagues.
Deputy Operational Manager employer: Artemis Clarke Ltd
Dinotropolis is an exceptional employer located in the vibrant Bluewater shopping centre, offering a unique opportunity to engage with children and their families in a fun, educational environment. With a strong focus on employee growth and development, we foster a supportive work culture that values teamwork and creativity, ensuring that every team member feels motivated and empowered to deliver outstanding customer experiences. Join us to be part of a dynamic team where your contributions truly make a difference in creating memorable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Operational Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Artemis Clarke Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Artemis Clarke Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Deputy Operational Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Artemis Clarke Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Artemis Clarke Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Artemis Clarke Ltd!
How to prepare for a job interview at Artemis Clarke Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
