At a Glance
- Tasks: Support customer enquiries and enhance relations through various communication channels.
- Company: Prestigious manufacturing client with a focus on customer satisfaction.
- Benefits: £30,000 salary, 25 days leave, healthcare, and a 3% bonus.
- Other info: Flexible hybrid working with opportunities for growth.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Fluent in French and English with 2 years of customer support experience.
The predicted salary is between 30000 - 30000 £ per year.
Location: Dartford, Kent
Hours: Full time, flexi and hybrid (minimum of 2 days in office including Tuesdays)
Salary: £30,000.00 per annum, plus excellent benefits including 3% non-contractual bonus, 25 days leave, healthcare etc.
About: Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual). The Customer Service Coordinator is the liaison between customers and internal departments, accountable for enhancing customer relations, increasing customer loyalty and driving commercial growth.
Key Requirements:
- Minimum 2 years relevant customer support experience; B2B, quality and/or regulatory experience strongly preferred
- Computer literate – MS Office, PowerPoint, Excel, Outlook, Teams
- Fluent in French and English (working proficiency)
- Good level of education including Maths and English
- Works well under pressure with excellent attention to detail
- Able to work independently and as part of a team
Responsibilities and Duties:
- Support customer enquiries through phone, email, and chat
- Liaise with internal departments (Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning)
- Facilitate issue resolution – RMA creation, coordinating returns, credit notes/invoices
- Enter and process orders including calculating transit time and freight
- Proactively communicate with customers regarding at-risk orders
- Maintain accurate customer database and profiles
- Manage customer quotations for new business and follow up on open quotes
- Maintain price lists; process new user registrations, pricing requests and order changes
Apply today!
Customer Service Coordinator in Dartford employer: Artemis Clarke Ltd
Join our prestigious manufacturing company in Dartford, where we prioritise employee well-being and professional growth. As a Customer Service Coordinator, you'll enjoy a flexible hybrid work environment, competitive salary, and excellent benefits including a non-contractual bonus and comprehensive healthcare. Our supportive work culture fosters collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Artemis Clarke Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Artemis Clarke Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Artemis Clarke Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Artemis Clarke Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Artemis Clarke Ltd!
How to prepare for a job interview at Artemis Clarke Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
