At a Glance
- Tasks: Deliver exceptional customer service and assist with menu planning in a vibrant retail environment.
- Company: Join COOK, a family-owned B Corp that values community and sustainability.
- Benefits: Enjoy paid breaks, birthday leave, staff discounts, and team events.
- Other info: Great opportunities for personal growth in a supportive atmosphere.
- Why this job: Be part of a welcoming team that makes a real difference in the community.
- Qualifications: No experience needed; just a passion for food and helping others.
The predicted salary is between 27800 - 27800 £ per year.
Location: Tunbridge Wells
Hours: 12 Hours Per Week (Including Weekends)
Pay rate: £13.45 Per Hour
Join Our Retail Team! There is more to COOK than food. Our shops play active roles in the communities they serve and that is thanks to the warmth, knowledge and care of our Retail Team. We are looking for remarkable people to join us who can host customers in the shop just like they would at home.
The Role
- Offer remarkable service; the customer is always more important than anything else you are doing.
- Use your knowledge to help customers plan menus or advise on catering for occasions.
- Talk to customers about upcoming offers, products and promotions.
- Ensure the shop always looks immaculate, clean and spotless.
- Replenish and rotate stock, and ensure the freezers are full.
- Operate the till efficiently and accurately.
- Understand the shop paperwork, necessary legal checks and their purpose.
- Open up and close the shop, cashing up as required.
- Check in deliveries and assist with stock taking as required.
- Look smart with apron and name badge on at all times.
Good to Have
- If you are a foodie then great, but we will train you to know our products, including how and where they are made, and to understand what dishes suit which occasions.
- Experience not necessary but previous experience of working in Retail or in a customer-facing role would be the icing on the cake.
- If you tick most of these boxes but not all, don’t stress. We are all about potential.
Excellent Benefits
- Paid breaks.
- Paid leave on your birthday, moving house, becoming a grandparent or when your child starts school for the first time.
- Staff profit share.
- Wellbeing program.
- 30% staff discount.
- Access to Cookie Jar Smart Spending discounts and free food perks.
- Team meals, events & away days.
- Be part of a B-Corp-certified business that values sustainability, people, and the community.
- And many more.
What Cook is About
We are a proudly independent, family-owned B Corp, which means we care a lot about our food, our people, and about doing the right thing, even when it is not the easy thing. Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.
Customer-Focused Retail Associate (Weekend Shifts) employer: Artemis Clarke Ltd
At COOK, we pride ourselves on being more than just a food retailer; we are a community hub in Tunbridge Wells where our Retail Team members are celebrated for their warmth and dedication to customer service. With excellent benefits such as paid breaks, staff discounts, and unique perks like paid leave for special occasions, we foster a supportive work culture that prioritises employee wellbeing and growth. Join us in our mission as a B-Corp-certified business, where your contributions truly matter and you can thrive in a welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Focused Retail Associate (Weekend Shifts)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on COOK. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about offering remarkable service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It reflects your respect for the role and the company. Plus, it gives a sneak peek of how you'll represent COOK in the shop!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your journey with COOK. Plus, who doesn’t love a smooth application process?
We think you need these skills to ace Customer-Focused Retail Associate (Weekend Shifts)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about yourself and why you’re excited about joining our team.
Tailor Your Application:Make sure to tailor your application to the role of Customer-Focused Retail Associate. Highlight any relevant experience or skills that show you can provide remarkable service and connect with customers just like they’re at home.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Stuff
Familiarise yourself with COOK's products and values. Understand their commitment to community and sustainability, as well as the types of food they offer. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Customer Service is Key
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you can relate these experiences to the role of a Retail Associate, especially in creating a welcoming atmosphere for customers.
✨Dress to Impress
Even though it’s a retail position, looking smart and presentable is crucial. Wear something that reflects the brand's values and shows you take the opportunity seriously. Don’t forget to wear a smile – it goes a long way!
✨Ask Questions
Prepare thoughtful questions to ask at the end of the interview. This could be about team dynamics, training opportunities, or how COOK engages with the community. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
